Service Center Representative - Azalea Orthopedics (2234)

Ortholonestar; Tyler (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Ortholonestar in Tyler, TX is seeking a Service Center Representative in the Azalea Patient Access call center to schedule new patients for appointments with accuracy and empathy. In this role you will record patient data in the practice management system, manage physician schedules, respond to referrals, and obtain necessary authorizations while maintaining patient privacy.

Strong communication, detailed data entry and a friendly, patient-focused approach are essential to success in a

Qualifications

• 1 year healthcare experience preferred, familiarity with medical terminology.
• 1 year medical scheduling experience preferred.
• Excellent telephone and customer service skills required.

Responsibilities

• Schedule new patients for appointments accurately on physician’s schedule.
• Record data electronically in the practice management system.
• Respond to incoming referrals by calling and scheduling patients.
• Obtain referrals or authorizations for scheduled bookings.
• Handle high volume calls with timely messages.
• Maintain patient privacy and protect information.
• Communicate with physicians and staff to address scheduling issues.

Skills

Attention to detail

Medical scheduling

Telephone skills

Written and verbal communication

Privacy compliance

Job description

Job Details

Job Location: AZ-Golden Road - Tyler, TX 75701

In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed:

• Above-average attention to details and accuracy when recording patient information.
• Electronically record the necessary data needed for entering new patients into the practice management system accurately.
• Schedule patients accurately and appropriately on physician’s schedule.
• Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.
• Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.
• Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.
• Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.
• Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.
• Maintains patient privacy.
• Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.

Qualifications

• 1 year of experience in Healthcare preferred (familiarity with medical terminology)
• 1 year of medical scheduling experience preferred
• Excellent telephone and customer service skills required
• Strong written, oral and interpersonal communication skills required