Patient Services Representative (1622)

Ortholonestar; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ortholonestar in Tyler, TX is seeking a medical receptionist to handle front desk duties, check in/out patients, schedule appointments, verify insurance benefits, and collect payments at time of service.

You will answer phones, manage appointments, confirm visits, prepare schedules, verify demographics and insurance, balance payments, and support with Release of Information and EMR workflows in a fast-paced clinic.

Qualifications

• Education: High School diploma
• Previous experience in a medical office setting
• Computer experience
• Knowledge of medical and insurance terminology

Responsibilities

• Answer telephones, schedule appointments and redirect to appropriate departments as needed.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences.
• Confirm appointments in advance; reach out to patient when necessary.
• Prepare schedules for clinic and identify any issues prior to visit.
• Greet patients, check-in and help patients complete necessary intake forms.
• Confirm, capture, and correct any changes in patient demographics and insurance.
• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
• Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
• Balance payments received and prepare deposits daily.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.

Skills

Medical terminology

Attention to detail

Multitasking

Clear communication

Fast-paced environment

Education

High School Diploma

Tools

EMR/EHR systems

Job description

Job Details

Job Location: AZ-Golden Road - Tyler, TX 75701

General Job Description

Perform all responsibilities of the reception area, which primarily involves checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.

Essential Functions

• Answer telephones, schedule appointments and redirect to appropriate departments as needed.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
• Confirm appointments in advance; reach out to patient when necessary.
• Prepare schedules for clinic and identify any issues prior to visit.
• Greet patients, check-in and help patients complete necessary intake forms.
• Confirm, capture, and correct any changes in patient demographics and insurance.
• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
• Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
• Collect and scan patient’s insurance card and photo ID.
• Balance payments received and prepare deposit daily.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Provide EOB to patients and thoroughly explain balance as needed.
• Collate, sort and identify a variety of medical information for scanning/queuing into EMR system.
• Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
• Assist with Release of Information requests by completing in office or sending to third party accordingly.
• All other duties as assigned.

Qualifications

• Education: High School diploma

Experience

• Previous experience in a medical office setting
• Computer experience

Skills

• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multitask between multiple applications
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment