Service Center Representative - Azalea Orthopedics

Azalea Orthopedics, a division of OrthoLoneStar; Tyler (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Azalea Orthopedics, a division of OrthoLoneStar, is seeking a Service Center Representative in the Azalea Patient Access call center to schedule new patients accurately and deliver excellent customer service. The role requires attention to detail and accurate recording of patient information in the practice management system.

You will schedule patients on physicians’ calendars, respond to faxed referrals, obtain authorizations as needed, and document all information.

Qualifications

• 1 year of experience in Healthcare preferred.
• 1 year of medical scheduling experience preferred.
• Excellent telephone and customer service skills required.
• Strong written, oral and interpersonal communication skills required.

Responsibilities

• Schedule new patients for appointments accurately.
• Record patient information accurately in the practice management system.
• Respond to referrals and calls, scheduling as needed.
• Maintain patient privacy and confidentiality.
• Communicate with physicians, PA’s, NP’s and staff to optimize schedules.
• Provide friendly, patient-focused service.

Skills

Attention to detail

Healthcare terminology

Medical scheduling

Excellent telephone skills

Customer service

Communication skills

Data entry

Privacy and confidentiality

Tools

Practice management system

Scheduling software

Job description

In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed:· Above-average attention to details and accuracy when recording patient information.· Electronically record the necessary data needed for entering new patients into the practice management system accurately.· Schedule patients accurately and appropriately on physician’s schedule.· Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.· Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.· Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.· Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.· Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.· Maintains patient privacy.· Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.· 1 year of experience in Healthcare preferred (familiarity with medical terminology)· 1 year of medical scheduling experience preferred· Excellent telephone and customer service skills required· Strong written, oral and interpersonal communication skills required