Service Advisor / Writer / ASM

Vadenchevroletpooler; Kennesaw (GA); On-site; USD 72,000 - 127,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Vacation 4 weeks

401(k) Program

No work on Sundays

State-of-the-art facility

Job summary

Cobb County Toyota is hiring Service Advisors/Writers for our busy Service Department in a high-volume, well-established dealership. We offer a top pay plan and generous incentives, including medical and dental insurance and up to 4 weeks of vacation.

Join a family-owned and operated environment that values employee growth and community relationships. As a Service Advisor, you will schedule appointments, greet customers, identify maintenance needs with technicians, and communicate estimates

Qualifications

• Experience as a Service Advisor is required.
• Bilingual Spanish a Plus!
• High school diploma or equivalent preferred
• Valid in-state driver’s license
• Professional personal appearance
• Resume must be uploaded
• All applicants must be authorized to work in the USA
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.

Responsibilities

• Schedule appointments with customers
• Meet and greet customers
• Work with customer and technician to identify required maintenance utilizing historical service data
• Advise customers on necessary/suggested services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Address customer's questions/needs promptly and professionally
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with Service Manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair/order production

Skills

Bilingual Spanish

Customer service

Education

High school diploma or equivalent

Job description

$72,000 - $127,000 per year! Earn up to 4 Weeks Vacation!

Top Pay Plan in the Industry! Bilingual Spanish a Plus!

Job Intro

Cobb County Toyota is an 18-Time Recipient of the prestigious Toyota President’s Award. We area High Volume, well-established Automotive Dealership.We strive to make our service department as efficient as our vehicles and we know that starts with our most valuable resource - our employees.Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and community.We are hiring Service Advisors/Writersfor our busy Service Department. Are you ready to move up in your career? Toyota is one of the hottest-selling brands in America! Do you want to be rewarded for your hard work, experience, and expertise? Our Service Advisors are offered a generous pay plan! Come join our Family-Owned and Operated dealership today!

Job Description

Schedule appointments with customers. Meet and greet customers. Work with customer and technician to identify required maintenance utilizing historical service data.

• Top pay plan in the industry
• $72,000 - $127,000 per year!
• Medical and Dental Insurance
• Earn up to 4 weeks Vacation!
• Manufacturer's incentive money to qualified employees
• 401(k) Program!
• No work on Sundays!
• State-of-the-art, climate controlled facility!
• Family Owned and Operated!
• Family-Friendly Schedule!
• Work for a Family-Owned & Operated Dealership
• Enjoy a Family-Friendly Schedule & Great Benefits

Responsibilities

• Schedule appointments with customers
• Meet and greet customers
• The Service Advisor will work with customer and technician to identify required maintenance utilizing historical service data
• Advise customers on necessary/suggested services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Address customer's questions/needs promptly and professionally
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with Service Manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair/order production

Requirements

• Experience as a Service Advisor is required
• Bilingual Spanish a Plus!
• High school diploma or equivalent preferred
• Valid in-state driver’s license
• Professional personal appearance
• Resume must be uploaded
• All applicants must be authorized to work in the USA
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.

Terms

We are an Equal Opportunity Employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.