Supervisor, Service Center

TForce Freight; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations at Service Centers and analyze productivity metrics to improve service targets. The role collaborates with the Service Center management team to develop action plans and drive service level improvements, while supervising staff within the department.

The position involves coordinating hiring decisions, addressing grievances, conducting safety and quality training, and coaching team members to meet

Qualifications

• U.S. citizen or authorized to work in the U.S.
• High school diploma or equivalent
• Bachelor's degree preferred
• Previous dock operations experience preferred
• Supervisory experience in transportation preferred

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety training.
• Determine employee training needs and provide feedback.
• Conduct performance evaluations and resolve performance issues.
• Build labor relations with officials and unionized staff.
• Coach and develop staff using career development tools.

Skills

Strong communication

Education

Bachelor's degree (preferred)

Job description

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Title

Supervisor, Service Center

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred