Service Center Manager - Logistics & Customer Experience

AAA Cooper Transportation, Inc.; Fort Smith (AR); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Company Health Savings Account co ntr?

401k with company match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

AD&D Insurance

Wellness programs

Paid Holidays

Paid vacation

Weekly direct payroll deposits

Safety and Performance Rewards Program

Tuition Reimbursement Program

Employee Assistance Program

Job summary

AAA Cooper Transportation in Fort Smith, AR is seeking a Service Center Manager to lead drivers, supervisors and sales executives, ensure on-time, damage-free freight delivery, and drive daily operational excellence.

As a full-time AAA Cooper employee, you’ll enjoy comprehensive benefits and a culture focused on customer satisfaction and revenue growth, with flexibility to cover shifts as needed.

Qualifications

• Transportation Management experience required.
• Strong leadership qualities.
• Desire to surround customer with excellence in service.
• High aptitude for technology.
• Ability to multi-task while being detail oriented.
• Excellent written and verbal communication skills.
• An Associate's or Bachelor's Degree is preferred but not required.

Responsibilities

• Provide leadership to drivers, supervisors, and sales executives.
• Manage facility and customer goals to meet or exceed targets.
• Ensure compliance with operational models and daily work habits.
• Drive a culture of excellence in product quality for customers.
• Engage in growing profitable facility revenue.
• Be flexible to work any shift to achieve 100% customer satisfaction.

Skills

Leadership

Communication

Multi-tasking

Technology aptitude

Customer service

Education

Associate or Bachelor's Degree

Job description

AAA Cooper Transportation in Fort Smith, AR is seeking a Service Center Manager to lead drivers, supervisors and sales executives, ensure on-time, damage-free freight delivery, and drive daily operational excellence.

As a full-time AAA Cooper employee, you’ll enjoy comprehensive benefits and a culture focused on customer satisfaction and revenue growth, with flexibility to cover shifts as needed.