Service Center Operations Leader

Hoffman's Exterminating; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Nader's Pest Raiders in Jacksonville, FL, seeks a Service Center Manager to oversee the full scope of center operations, ensuring high-quality service to customers and team members aligned with our vision and core values.

You will drive revenue, manage expenses, and lead staffing and safety initiatives, while maintaining strong customer service and adherence to internal policies. This role requires leadership and a proven ability to supervise cross-functional teams.

Qualifications

• Industry experience (preferred).
• Demonstrated leadership abilities.
• Effective verbal and written communication.
• Conflict resolution.
• Proven track record in achieving sales results.
• Proven ability to multitask.
• Strong organizational skills.
• Basic math skills.
• Ability to pass licensing/certification exams.
• Able to work a 40-hour (minimum) work week.
• Accessible after hours (including weekends/holidays).
• Possess a current driver's license in the state where you work.
• Ability to pass background and drug screening tests upon offer of employment.
• Meets company driving standards.
• High school degree or equivalency, college preferred.

Responsibilities

• Oversee Service Center operations including revenue, sales, and profit.
• Foster a culture of safety and enforce policies.
• Drive commitments to provide uncompromised customer service.
• Resolve customer complaints promptly and professionally.
• Create and achieve monthly and quarterly revenue budgets.
• Oversee expenditures and control costs to protect profit margins.
• Manage payroll and HR activities.
• Forecast staffing needs and hire for open positions.
• Lead performance feedback and reviews with Team Members.
• Explain and train on compliance, inspection, and sales procedures.
• Maintain records per company and government guidelines.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Sales results

Time management

Basic math

Licensing exams

Driver's license

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Education

High school diploma or equivalent

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Nader's Pest Raiders in Jacksonville, FL, seeks a Service Center Manager to oversee the full scope of center operations, ensuring high-quality service to customers and team members aligned with our vision and core values.

You will drive revenue, manage expenses, and lead staffing and safety initiatives, while maintaining strong customer service and adherence to internal policies. This role requires leadership and a proven ability to supervise cross-functional teams.