Service Center Operations Leader

Applied Industrial Technologies; Ebensburg (Cambria County); On-site; USD 65,000 - 95,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager to oversee day-to-day service center operations and lead a team of customer service specialists. The role blends administrative, project management, coaching, and mentoring responsibilities to keep customers satisfied and orders flowing.

You will focus on meeting delivery targets, improving processes, and collaborating with account managers to grow the customer base while maintaining a high standard of service.

Qualifications

• 2+ years of proven sales or customer service leadership in an industrial setting.
• Strong communication, interpersonal, and mentoring abilities.
• Detail-oriented with solid analytical and problem-solving skills.

Responsibilities

• Oversee service center operations to meet or exceed P&L objectives.
• Lead and coach a team of customer service representatives.
• Support account managers in acquiring and retaining customers.
• Manage inventory, expenses, and financial reporting.
• Monitor metrics and implement best practices for operations.

Skills

Leadership

Customer service

Project management

Communication

Analytical thinking

Education

High school diploma or GED

Tools

ERP / SAP

Ordering system software

Job description

Applied Industrial Technologies is seeking a Customer Service Manager to oversee day-to-day service center operations and lead a team of customer service specialists. The role blends administrative, project management, coaching, and mentoring responsibilities to keep customers satisfied and orders flowing.

You will focus on meeting delivery targets, improving processes, and collaborating with account managers to grow the customer base while maintaining a high standard of service.