Service Center Operations Lead

NOV; Pleasanton (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Matching

Medical plans

MDLIVE virtual visits

Preventive medical/dental care

Life insurance

Paid vacation

Paid holidays

Job summary

NOV is seeking a Service Center Supervisor to ensure safe, efficient operations. You will supervise daily employee tasks, schedule workload, and enforce policies, while coordinating service calls, tickets, and transactions.

The role requires at least 2 years in a supervisory industrial/field service setting, proficiency in Microsoft Office, and the ability to handle physical demands. Competitive benefits and vacation provided with this full-time position.

Qualifications

• High School Diploma or equivalent.
• At least 2 years experience in Industrial or Field Service Supervisory role.
• Experience in heavy equipment is a plus.
• Ability to stand, walk, bend/stoop, push/pull for up to 12 hours per day.
• Ability to lift up to 50 lb.
• Proficient in Microsoft Office.

Responsibilities

• Provide day to day supervision of employee job execution, including training, performance evaluation and employee relations.
• Receive daily service calls and work orders; assign tasks and verify completion; distribute workload efficiently.
• Monitor and evaluate shop personnel; assist in performance reviews.
• Schedule hours and time off; ensure adequate human resources.
• Collect service and rental tickets daily from field technicians.
• Complete phone-in and over-the-counter service transactions.
• Assist management with administrative duties; complete requisitions for supplies and equipment.
• Perform other work-related tasks as assigned.
• Comply with NOV policies and procedures.

Skills

Supervisory experience

Microsoft Office

Organizational skills

Education

High School Diploma or equivalent

Tools

Heavy equipment experience

Job description

NOV is seeking a Service Center Supervisor to ensure safe, efficient operations. You will supervise daily employee tasks, schedule workload, and enforce policies, while coordinating service calls, tickets, and transactions.

The role requires at least 2 years in a supervisory industrial/field service setting, proficiency in Microsoft Office, and the ability to handle physical demands. Competitive benefits and vacation provided with this full-time position.