Service Center Operations Lead

Carboline; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Retirement pension plan

Job summary

Carboline seeks a Service Center Supervisor to lead the Cincinnati, OH service center’s daily operations on-site. The role drives safety, quality, and customer satisfaction while overseeing staff, inventory, order fulfillment, and financial performance.

The position requires a high school diploma with 7+ years in operations or distribution and 2+ years in supervision. Forklift cert or ability to obtain it is required, along with ERP and MS Office proficiency.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in Business, Supply Chain, Logistics, or a related field preferred; equivalent experience will be considered.
• Minimum of 7 years of relevant operational, warehouse, distribution, or service center experience.
• Minimum of 2 years of supervisory or management experience.
• Forklift certification required or ability to successfully obtain certification upon hire.
• Ability to pass a color vision test.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency with ERP systems and Microsoft Office applications.

Responsibilities

• Lead daily Service Center operations and demonstrate a strong commitment to safety, quality, operational excellence, and customer satisfaction in all aspects of the role.
• Coach, develop, and support team members while promoting accountability, teamwork, and continuous improvement.
• Monitor key performance metrics, manage operating expenses, and drive achievement of Service Center goals.
• Participate in operational reviews, reporting, and issue resolution activities.
• Support continuous improvement initiatives, process improvements, and special projects that enhance operational performance.
• Lead inventory and logistics activities to maintain accuracy and timely fulfillment.
• Oversee shipping, receiving, inventory accuracy, and documentation processes.

Skills

Leadership

Communication

Organizational skills

Problem-solving

ERP systems

Microsoft Office

Forklift certification

Education

High School Diploma

Associate degree in Business, Supply Chain, Logistics, or related field

Tools

ERP systems

Microsoft Office

Job description

Carboline seeks a Service Center Supervisor to lead the Cincinnati, OH service center’s daily operations on-site. The role drives safety, quality, and customer satisfaction while overseeing staff, inventory, order fulfillment, and financial performance.

The position requires a high school diploma with 7+ years in operations or distribution and 2+ years in supervision. Forklift cert or ability to obtain it is required, along with ERP and MS Office proficiency.