Service Center Manager

Northwest Exterminating; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Cell phone

iPad

Medical/dental/vision

401(k) match

Employee stock purchase plan

Paid vacation

Holidays & sick leave

Employee discounts

Industry-leading training

Job summary

Northwest Exterminating seeks a Service Center Manager to drive growth and operational excellence within a busy pest-control service center. You’ll lead teams, manage relationships with commercial and residential customers, and ensure service standards align with the Northwest Way.

Responsibilities include planning and coordinating center operations, coaching staff, and delivering results while maintaining high levels of professionalism and safety.

Qualifications

• 5+ years of experience in a Northwest Family of Brands service center or related experience.
• Familiarity with Northwest systems such as ServSuite, SharePoint, Outlook.
• Able to coach and develop technicians, inspectors, helpers and office managers.

Responsibilities

• Reflects the Northwest Way and drives growth of the service center internally and externally.
• Builds strong relationships with internal and external customers to create Customers for Life.
• Plan, direct and coordinate the operations of a service center while meeting goals.

Skills

Communication skills

Customer service

Organizational skills

Coaching & development

Problem-solving

Integrity

Brand ambassador

Education

High school diploma or equivalent

Tools

ServSuite

SharePoint

Outlook

Job description

Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.

Ready to take the next step in your career?

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team!

Why You'll Love Being a Service Center Manager at Northwest:

• Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families.
• Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed.
• Strong Team Community: At Northwest, we value strong relationships - both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team.

Your Responsibilities:

• Reflects the Northwest Way
• Responsible for the growth and expansion of the service center internally and externally
• Builds strong relationships and enhances lives of internal and external customers to create Customers for Life
• Plan, direct and coordinate the operations of a service center
• Administer and communicate corporate written and oral policies and procedures
• Monitor service center budget
• Manage service center to meet goals and objectives
• Trains, coaches and develops technicians, inspectors, helpers and office managers
• Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
• Assist team of technicians on difficult assignments
• Assessment of customer pest control needs and delivery of service to customers' residential or business locations
• Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met
• Can communicate the value of service to customers and to close the deal

What We Expect From You:

All we ask, is that you follow the NORTHWEST WAY and we can promise a long and fruitful career! As a NW teammate you serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.

What We Offer

• Competitive pay
• A company vehicle, cell phone, and iPad are provided for all route assignments.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Why Choose Northwest Exterminating?

You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!

Qualifications

Ideal Candidate:

• 2 to 4 years of experience in a Northwest Family of Brands service center or related experience
• Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Lift and carry up to 50 lbs.
• Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.
• Ability to use a ladder within manufacturer’s weight capacity
• Work safely in crawl spaces, attics, confined spaces, and rooftops
• Ability to work in all weather conditions

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer