Automotive Service Store Lead — Guest Experience & Growth

Monro, Inc.; Clinton (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Performance-based incentives

Paid vacation and holidays

Employee Discounts

Healthcare, Vision, and Dental

Job summary

A leading automotive service company in Maryland is seeking an Assistant Manager. This full-time position involves overseeing store operations, optimizing technician schedules, and ensuring exceptional customer service. Ideal candidates should possess a high school diploma, at least two years of retail experience, and strong communication skills. The role also includes maintaining cleanliness and safety standards, problem solving, and inventory management. Competitive benefits and performance incentives are offered.

Qualifications

• Minimum of two years retail experience, or equivalent education and experience.
• Ability to influence and motivate a team.
• Complete Monro required training.

Responsibilities

• Schedule guest appointments for effective technician optimization.
• Achieve Monro’s sales goals by informing about tire and service products.
• Assist technicians in conveying repair needs to guests.
• Ensure store cleanliness and condition meets Monro standards.

Skills

Customer focus

Sales orientation

Problem-solving

Communication skills

Team motivation

Education

High School Diploma or equivalent

Job description

A leading automotive service company in Maryland is seeking an Assistant Manager. This full-time position involves overseeing store operations, optimizing technician schedules, and ensuring exceptional customer service. Ideal candidates should possess a high school diploma, at least two years of retail experience, and strong communication skills. The role also includes maintaining cleanliness and safety standards, problem solving, and inventory management. Competitive benefits and performance incentives are offered.