Senior Service Manager — Drive Growth & Customer Excellence

Pohanka Of Salisbury; Salisbury (MD); On-site; USD 75,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental

401(k) with company contribution

Paid vacation

Paid personal leave

Paid holidays

Bonus programs

Opportunities for advancement

Professional development assistance

Job summary

A leading automotive dealership in Salisbury, MD, is seeking an Experienced Service Manager. The ideal candidate will drive customer satisfaction and shop productivity while managing a team of technicians and service advisors. Proven experience in service management and technical automotive knowledge are essential. Join this award-winning dealership that values professional development and offers a range of benefits including health insurance, 401(k), and opportunities for advancement.

Qualifications

• Prior experience as a successful service manager.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience required.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Manage and hire technicians and service advisors.
• Prioritize required services.
• Spend quality time building relationships with the customers.

Skills

Customer retention

Shop productivity

Expense control

Team management

Technical automotive knowledge

Job description

A leading automotive dealership in Salisbury, MD, is seeking an Experienced Service Manager. The ideal candidate will drive customer satisfaction and shop productivity while managing a team of technicians and service advisors. Proven experience in service management and technical automotive knowledge are essential. Join this award-winning dealership that values professional development and offers a range of benefits including health insurance, 401(k), and opportunities for advancement.