Service Center Coordinator

LVMH; New York (NY); On-site; USD 37,000 - 51,000; Full time

Job summary

Tiffany & Co. is seeking a Service Center Coordinator in our New York facility to support the client servicing experience, manage order flow, and partner with store leadership on initiatives.

This role acts as manager on duty when a manager is unavailable, oversees parts inventory, engraving and embossing services, and serves as a liaison to store staff and internal clients. Requirements include a high school diploma, strong communication, MS Office, 2 years in retail/ops/technical environments,

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• High level of approachability and the ability to convey the proper tone when communicating (e.g., empathy, sincerity, confidence).
• Proficiency with Microsoft Office, especially Outlook and Excel.
• 2 years' experience in a retail, operations, or in a technical environment.
• Strong organizational skills.
• Strong ability to multi-task and deal with shifting priorities.
• Availability to work evenings and weekends.

Responsibilities

• Analyze and systematically process service orders, ensuring orders meet service delivery and quality standards.
• Logging orders, prioritization and communication, supplying materials, washout, quality assurance, and preparing shipments.
• Contribute to completing COM and stock repair orders, including engraving and embossing services for Tiffany & Co. products.
• Act as manager on duty when a manager is unavailable, coordinating Service Center activities and resolving order issues.
• Manage parts inventory, including cycle counts and ordering, and resolve inventory issues.
• Liaise with Service Center technical staff, troubleshoot service issues, and respond to internal client inquiries within time frames.

Skills

Verbal & written communication

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

AS400

JD Edwards

Repair System

Job description

The Service Center Coordinator (Coordinator) supports the client servicing experience for the store.The Coordinator has varying responsibilities in the New York Service Center depending on daily needs. The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which support the team and the store’s goals.

The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include order flow management, coordinating activities with the store teams, resolving order issues, and answering staff questions.

The Coordinator will perform all functions of the Cross Functional Service Center Specialist. They will participate in managing the Service Center's parts inventory, ordering parts as needed from the Tiffany Service Center, performing cycle counts as required by accounting practices, and identifying and resolving inventory issues. The Coordinator will also provide machine engraving and embossing services for Tiffany & Co. products and packaging, ensuring orders are completed to company servicing and quality standards.

The Coordinator is a servicing expert, answering questions from store personnel and educating on servicing. They are responsible for accurately processing and updating service orders that are received in the department. The Coordinator ensures that daily service levels are met, as well as providing management with frequent updates for all assigned service orders. While continuously ensuring security of the merchandise for each assigned service order, the Coordinator stages these orders for movement through the department. They will also act as a liaison to the store for all internal clients, fielding servicing questions.

What You'll Do:

The Coordinator will analyze and systematically process service orders, ensuring orders meet service delivery and quality standards.Processing includes, but is not limited to, order logging, prioritization and communication, supplying materials, washout, quality assurance, and preparing of shipments

Contribute to the completion of Client Owned Merchandise (COM) and stock repair orders by performing technical processes requiring the use of certain equipment, specifically machine engraving and embossing services for Tiffany & Co. products and packaging, ensuring orders are completed to company servicing and quality standards. Report order issues and equipment needed to management in a timely manner

The Coordinator serves as the manager on duty when a manager is unavailable, ensuring the workflow is maintained, coordinating activities of the Service Center team, and resolving order issues. The Coordinator will also partner and assist management with projects when necessary

Manage parts inventory, including cycle counts and parts ordering, while ensuring accuracy. Work with management to identify and resolve inventory issues

The Coordinator will act as a liaison to the Service Center technical staff by troubleshooting service issues and assisting in the response to internal client inquiries within the established time frames. The Coordinator will also serve as a Service Center expert, answering servicing questions from store personnel and assisting them in their urgent client needs. The Coordinator must always communicate in an effective client-centric manner and be able to decipher and clearly share technical guidance and/or suggestions in basic terms to retail partners

Required Qualifications:

High School diploma or equivalent

Strong verbal and written communication skills

High level of approachability and the ability to convey the proper tone when communicating (e.g., empathy, sincerity, confidence)

Proficiency with Microsoft Office, especially Outlook and Excel

2 years' experience in a retail, operations, or in a technical environment

Strong organizational skills

Strong ability to multi-task and deal with shifting priorities

Availability to work evenings and weekends

Preferred Qualifications:

Prior supervisory or team leadership experience

Experience in machine engraving and/or embossing

Inventory management knowledge

Knowledge of Tiffany & Co. computer systems (e.g., Repair System, AS400, JD Edwards)

Graduate Gemologist

The hiring range for this position ranges from $27- $37/hr. The rate of pay offered will depend upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.