Sales Experience Leader

CarMax; Miami (FL); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday Premium Pay

Job summary

CarMax in Miami Lakes seeks a Sales Experience Specialist to manage sales-related tasks, lead daily operations, and drive customer resolutions. You will delegate, supervise, and support the Management Team while delivering a positive, efficient shopping experience.

The role requires strong communication, retail sales and customer service experience, and the ability to train and mentor new associates. Competitive hourly pay with comprehensive benefits is offered.

Qualifications

• Create and maintain a positive work environment.
• Demonstrate exceptional communication skills.
• Speak and listen effectively in dealing with internal and external customers in person and over the phone.
• Display confidence in self, the product and CarMax.
• Ability to build and maintain strong relationships; motivates and leads others.
• Delegate effectively and follow up timely; set priorities for self and others.
• Make decisions using independent and sound judgement; partners with others as needed.
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
• Balance the needs of the Customer and the business when making decisions.
• Create win-win solutions to Customer issues; delivers on Customer commitments.
• Get work done well, on time and follow the right process.
• Drive work processes and pay close attention to detail.
• Perform multiple duties in a high energy, fast-paced working environment.
• Offers positive and developmental feedback; uses experience and knowledge to train and develop others.

Responsibilities

• Drive Effective Selling: Develop the MDB plan to identify strategies to achieve the store’s daily budget goal.
• Delegate and direct the flow of work to implement the MDB strategies, prioritize Sales Manager activities, and collaborate with Managers on Duty across other departments.
• Act as the Sales Manager on Duty by executing a daily task list, engaging in transactional support, answering questions related to store transactions, providing phone triage, and following up on delegated tasks.
• Deliver Iconic Experiences: Enable an iconic experience by managing the wait experience and handling customer issues and concerns.
• Provide a seamless experience for customers by utilizing technology to effectively collaborate with team members across other locations, CEC, and Customer Relations.
• Support and embrace the execution and sustainment of new store procedures, processes, and technology platforms.
• Foster Talent: Assist with the training and development of Sales Consultant Trainees and Sales Mentors.
• Schedule interviews and participate in the hiring paperwork process of Sales Associates.
• Be Well Managed: Open and close the store; provide periodic management coverage for the store in absence of the management team.
• Perform various administrative duties, including: printing daily reports, reviewing and approving customer finance stipulations, contacting finance companies regarding Customer contracts, auditing compliance processes, managing a wait list.
• Serve as a functional resource for other departments with regards to vehicle sales, customer interactions, prioritization of inventory management, including but not limited to Customer Transfers.

Skills

Communication skills

Sales experience

Customer service

Education

High School Diploma

Sales Experience Specialist Certification Program

Tools

Microsoft Office Suite

Salesforce

Job description

CarMax in Miami Lakes seeks a Sales Experience Specialist to manage sales-related tasks, lead daily operations, and drive customer resolutions. You will delegate, supervise, and support the Management Team while delivering a positive, efficient shopping experience.

The role requires strong communication, retail sales and customer service experience, and the ability to train and mentor new associates. Competitive hourly pay with comprehensive benefits is offered.