Service Captain

Greenbrier International; West Virginia; On-site; USD 9,000 - 12,000; Full time

Job summary

Greenbrier International is seeking a passionate individual to join their dining team in White Sulphur Springs, West Virginia. This position requires expertise in wine service and a commitment to providing guests with a Five Star Experience at the renowned Greenbrier Hotel.

The ideal candidate will have prior experience in a Four Star or Five Star dining setting, excellent communication skills, and a certified background in wine. Join us to enhance our guests' dining experiences through outstanding service and knowledge.

Qualifications

• Previous experience in a Five Star or Four Star dining environment.
• Must have wine knowledge and customer service skills.
• Ability to communicate effectively with guests.

Responsibilities

• Ensure guests receive a Five Star Experience.
• Present wine menus and take orders.
• Assist with inventory and wine presentations for special events.

Skills

Customer Service

Wine Knowledge

Team Coordination

Communication

Education

High School Diploma or G.E.D.

Court of Master Sommeliers Certified Sommelier

Tools

Point of Sale Terminal

Job description

Regular | The Greenbrier Hotel | United States

Posted On 06/26/2026

Job Information

• Department Name: Food and Beverage
• Hospitality
• Compensation: $9.38 plus Service Charge and/or Gratuity
• City: White Sulphur Springs
• State/Province: West Virginia
• Zip: 24986

Job Description

Primary Responsibilities

• Ensure all guests receive a Five Star Experience
• Embody and maintain the Brand DNA in all aspects of the dining experience
• Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
• Escorts and offers chair assistance in the arrival and seating of the guest
• Presenting wine menus and taking wine orders, recommend wine based on selected food
• Placing orders into the Micros Point of Sale Terminal
• Serving bottles of wine
• Serving tasting menu wines by the glass
• Properly articulate all wine service including:
  • Name, vintage, region, and grape variety of wine
  • Explanation of why it was selected for the tasting menu course
  • Explanation of the style, taste, and flavor profile
• Assist in the departure of the guest including a genuine farewell and invite the guest back
• Completing all assigned side work to the standard operating procedure
• Knowledge of all offerings of the venue
• Training and implementing service standards
• Oversight of the entire dining experience
• Report 86 wine to Cellar Master for ordering
• Assist with inventory of product and ordering for outlet(s)
• Proper handling and storage of wine.
• Assist with updates and maintenance of outlet and banquet wine lists
• Present wine tastings for special events and groups

Secondary Responsibilities

• Beverage presentation including a fully articulate knowledge of all offerings and preparation methods
• Placing beverage orders into the Point of Sale System
• Serving beverage orders utilizing full club service
• Taking food orders including a fully articulate knowledge of all offerings and preparation methods
• Placing food orders into the Point of Sale System
• Delivery of bread and butter
• Placing appropriate silverware
• Firing appropriate course
• Serving and articulating all courses including a full knowledge of all offerings and preparation methods
• Clearing of all courses
• Validates satisfaction throughout the meal
• Taking dessert orders including a fully articulate knowledge of all offerings and preparation methods
• Make and serve coffee, tea, espresso, cappuccino, latte
• Presenting checks and processing payments
• Assisting the dining team with all aspects of the service script
• Completing all assigned side work to the standard operating procedure
• Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
• Effective and conscientious use of materials and effective and efficient use of time.
• Because of the fluctuating demands of the Hotel’s operation, it may be necessary that each employee partner perform a multitude of different functions: therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.
• Is familiar with pertinent ABC laws
• Participate in all meetings as required – Pre-Shift, training sessions, etc.
• Ensure proper supplies are on hand at all times in order to effectively service the guest

Normal Working Hours

• 6-12 hour days in season
• Weekends, holidays and nights

In order to be successful in this position, the ideal candidate must meet the following criteria

• Past Work Experience Requirements:
  • Court of Master Sommeliers Certified Sommelier or Equivalent Experience preferred
  • Worked as scrub/service captain for at least one year, Four Star or Five Star dining experience preferred
• Educational Requirements:
  • High School Diploma or G.E.D. preferred
  • Successfully passed the Greenbrier Scrub Captain wine test or equivalent training offered
  • Entry Level Master Sommelier or Certified Wine Specialist with the Society of Wine Educators preferred
• Communication Skills Requirements:
  • Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
  • Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
• Technical Requirements:
  • Point of Sale Terminal experience
  • To be considered a qualified applicant one must successfully complete the following:
    1. Menu Knowledge Test
    2. Wine and Spirit Training
    3. Practical service test
• Required Supervision:
  • Reports to Restaurant Manager, Director of Restaurants, F&B Service Operations Manager and Cellar Master
• Other Requirements:
  • Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
  • Consistent demonstration of the Ten Essential Attributes
  • On-going certification and training
• Location of Work:
  • Wine Tastings and Special Events

Work Postures – Continuous (up to 8 hrs. in 8 hr. shift)

• Standing
• Walking
• Overhead Reaching
• Arm/Hand Movement
• Hand/Eye Coordination

Rarely (up to .5 hr. per 8 hr. shift)

• Climbing

Lifting Requirements – 10 lbs or less frequently (up to 5.5 hrs. per 8 hr. shift)

• Grasping

21 lbs – 30 lbs frequently (up to 5.5 hrs. per 8 hr. shift)

• Horizontal lift
• Floor to Waist lift
• Carrying