Service Call Coordinator - 1st Shift

ALL FLEET INC; Zion (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced, Exciting Work Environment

Team That Has Your Back

Job summary

All Fleet Inc. is seeking a proactive Service Call Coordinator to manage inbound requests, dispatch diesel technicians, and optimize routes. You will coordinate across technicians, customers, and vendors to ensure fast service and minimal delays.

The role requires strong communication, problem-solving, and comfort with dispatch software in a fast-paced environment. Join a company that delivers emergency roadside assistance and fleet maintenance across 20 states.

Qualifications

• In-depth ability to manage multiple service requests simultaneously.
• Excellent communication with customers, technicians, and vendors.
• Knowledge or quick learning curve in trucking and repair operations.
• Strong problem-solving skills and urgency prioritization.
• Proficient with dispatch software and digital record-keeping.

Responsibilities

• Own inbound service requests and ensure efficient handling.
• Dispatch and coordinate mobile technicians to maximize speed and coverage.
• Think ahead to optimize routes and resource allocation.
• Manage high-value accounts and keep customers informed.
• Resolve issues in real-time and adjust schedules as needed.
• Communicate effectively across calls, texts, and digital systems.
• Track performance, maintain logs and reports.

Skills

Calm under pressure

Forward thinking

Strong communication

Problem solving

Industry knowledge: trucking/repair

Tech-savvy (dispatch software, multi‑线

Tools

Dispatch software

Multi-line phones

Digital logs / reporting

Job description

1st Shift – Service Call Coordinator

Schedule: 1st Shift (8:00 AM – 4:30 PM)

Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

About the Role

We are looking for a Service Call Coordinator who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn’t just another dispatch job—this is a mission-critical role that ensures our customers get back on the road fast.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top-notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem-solver – if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.