Service Call Coordinator - 1st Shift

All-Fleet-Inc; Zion (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Fast-paced environment

Team support

Job summary

All Fleet Inc. is seeking a Service Call Coordinator for 1st shift in Illinois. The role focuses on dispatching mobile diesel technicians and coordinating service calls to keep fleets moving efficiently.

You will manage priority requests, communicate with customers and technicians, and optimize routes and schedules in a high-pressure environment. Competitive pay and growth opportunities accompany this mission-critical position.

Qualifications

• Experience handling multiple service requests in fast-paced environments.
• Excellent clear communication and professional demeanor.
• Familiarity with trucking/repair industry or fast learner.
• Strong problem-solving abilities and ability to prioritize urgent tasks.

Responsibilities

• Own inbound service requests and ensure calls are handled efficiently.
• Dispatch and coordinate mobile diesel technicians to maximize speed and coverage.
• Plan routes and resource allocation to prevent delays.
• Manage key accounts and keep customers informed.

Skills

High-stakes work

Communication

Trucking knowledge

Problem solving

Urgency prioritization

Tech-savvy

Team player

Tools

Dispatch software

Job description

1st Shift - Service Call Coordinator

Schedule: 1st Shift (8:00 AM - 4:30 PM)
Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: Yes - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

About the Role

We are looking for a Service Call Coordinator who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn't just another dispatch job - this is a mission-critical role that ensures our customers get back on the road fast.

Responsibilities

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
• Your communication skills are top-notch - clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you're a fast learner).
• You're a master problem-solver - if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency - every second counts, and you act accordingly.
• You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

• Competitive Pay - Your hard work should pay off.
• Career Growth & Advancement - We promote from within, and there's always room to grow.
• A Fast-Paced, Exciting Work Environment - No two days are ever the same.
• A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation?