Service Call Center Agent — Growth & Benefits, Full-Time

Cool Springs International, LLC; Franklin (TN); On-site; USD 23,419 - 26,863; Full time

Benefits offered by this job

401(k) Savings Plan with Employer-Match

Medical Insurance

Dental Plan

Vision Plan

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Vacation

5-Day Work Week

Job summary

A local automotive dealership in Franklin, Tennessee, is seeking a Service BDC Call Center Agent to provide exceptional customer service in a fast-paced environment. The ideal candidate will be well-spoken, solution-oriented, and focused on customer satisfaction. This full-time position offers a base pay of $17/hour plus commissions and a guaranteed minimum of $19.50/hour, along with comprehensive benefits including medical, dental, and 401(k).

Responsibilities

• Answers incoming calls promptly and professionally.
• Obtains customer and vehicle information.
• Creates appointments for vehicle maintenance, service and recalls.
• Makes outbound calls to follow-up on recent service and schedule next appointments.

Skills

Positive attitude

Well-spoken with previous call center/receptionist experience

Proficiency with computers

Able to multi-task

Solution-oriented problem solver

Customer Satisfaction focused

Job description

A local automotive dealership in Franklin, Tennessee, is seeking a Service BDC Call Center Agent to provide exceptional customer service in a fast-paced environment. The ideal candidate will be well-spoken, solution-oriented, and focused on customer satisfaction. This full-time position offers a base pay of $17/hour plus commissions and a guaranteed minimum of $19.50/hour, along with comprehensive benefits including medical, dental, and 401(k).