Service Business Development Representative

Gwinnett Place Nissan; Duluth (GA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary : 34,000–46,000 per

Health, dental, and vision insurance

401(k) retirement plan with employer‑m

Generous paid time off and holidays

Job summary

Gwinnett Place Nissan in Duluth, GA is seeking a proactive Service Business Development Representative to build relationships with customers, drive growth in the service department, and deliver exceptional service.

You will conduct proactive outreach to schedule service appointments, engage with existing customers to ensure satisfaction, upsell services when appropriate, and coordinate with the service team. Strong CRM and MS Office skills are required; Xtime familiarity is a plus.

Qualifications

• Excellent interpersonal and communication skills with a strong customer service orientation.
• Proven sales experience, preferably in the automotive industry.
• Ability to multitask in a fast-paced environment and prioritize tasks efficiently.
• Proficiency with CRM and MS Office; familiarity with Xtime preferred.

Responsibilities

• Conduct proactive outreach to schedule service appointments and promote service offerings.
• Engage with existing customers to ensure satisfaction and upsell services when appropriate.
• Collaborate with the service team to coordinate and deliver high-quality service.
• Utilize CRM to track customer interactions and maintain accurate records.

Skills

Customer service

Sales experience

Communication

Multitasking

Tools

CRM software

Microsoft Office

Xtime

Job description

Description of the role:

Gwinnett Place Nissan is seeking a highly motivated and proactive Service Business Development Representative to join our team in Duluth, GA. This key role involves building and maintaining strong relationships with potential and existing clients, driving business growth in the service department, and providing exceptional customer service.

Responsibilities:

• Conduct proactive outreach to potential clients to schedule service appointments and promote service offerings
• Actively engage with existing customers to ensure satisfaction, address any concerns, and upsell services when appropriate
• Collaborate closely with the service team to coordinate and deliver high-quality service to customers
• Utilize CRM software to track customer interactions and maintain accurate records

Requirements:

• Excellent interpersonal and communication skills with a strong customer service orientation
• Proven track record of successful sales experience, preferably in the automotive industry
• Ability to thrive in a fast-paced environment, multitask effectively, and prioritize tasks efficiently
• Proficiency in using CRM software and Microsoft Office Suite to track customer data and manage communication. Familiarity with Xtime is preferred, but not required.

Benefits:

• Competitive salary ranging from $34,000 to $46,000.00 per year based on experience and performance
• Comprehensive health, dental, and vision insurance package
• 401(k) retirement plan with employer match options
• Generous paid time off and holidays to promote work-life balance

About the Company:

Gwinnett Place Nissan is a reputable and customer-focused automotive dealership located in Duluth, GA. Our team is dedicated to delivering exceptional service and creating a positive experience for every customer. We offer a supportive and dynamic work environment with opportunities for professional growth and advancement within the company.