Elmhurst Ford Service Business Development Representative

Elmhurst Ford; Addison Township (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Life insurance

Paid time off

Job summary

Elmhurst Ford is recruiting a Service Business Development Representative to join our in-person team in Elmhurst, IL. This role goes beyond a traditional call center, focusing on building relationships, driving appointment volume, and supporting the service department’s growth.

You will manage inbound/outbound calls, schedule service appointments, promote services, and maintain CRM records while working with service advisors to improve retention.

Qualifications

• Previous customer service, BDC, or call center experience preferred.
• Strong communication skills with a customer-first approach.
• Organized with the ability to manage multiple tasks and follow-ups.
• Comfortable working with CRM systems and technology.

Responsibilities

• Handle inbound and outbound customer calls, emails, and online inquiries
• Schedule, confirm, and follow up on service appointments
• Engage with customers to understand needs and promote service offerings
• Follow up on declined services and missed opportunities
• Maintain accurate customer records within CRM systems
• Partner with service advisors and internal teams to support customer retention
• Meet and exceed daily, weekly, and monthly performance goals

Skills

Customer service

CRM proficiency

Communication

Organized

Multi-tasking

Tools

CRM systems

Job description

Description

Join Elmhurst Ford and become part of our high-performing Service Business Development Representative. This is more than a call center role. This is an opportunity to be part of a results-driven team that directly impacts the growth and success of our service department.

We are seeking motivated, customer-focused individuals who are ready to build relationships, drive appointment volume, and play a key role in delivering an exceptional service experience. If you thrive in a fast-paced environment, enjoy working with people, and are motivated by performance, this is the opportunity for you.

This is a paid position offering hands-on experience, structured training, and clear paths for advancement within our dealership. At Elmhurst Ford, we invest in our employees and promote from within, providing real opportunities for long-term career growth.

Requirements

Responsibilities

• Handle inbound and outbound customer calls, emails, and online inquiries
• Schedule, confirm, and follow up on service appointments
• Engage with customers to understand needs and promote service offerings
• Follow up on declined services and missed opportunities
• Maintain accurate customer records within CRM systems
• Partner with service advisors and internal teams to support customer retention
• Meet and exceed daily, weekly, and monthly performance goals

Qualifications

• Previous customer service, BDC, or call center experience preferred
• Strong communication skills with a customer-first approach
• Organized with the ability to manage multiple tasks and follow-ups
• Comfortable working with CRM systems and technology
• Goal-oriented with the ability to perform in a fast-paced environment

Must have dealership BDC Experience

Compensation

Competitive hourly pay Performance-based bonus opportunities tied to appointments and service results

Benefits

• 401(k)
• Health, dental, and vision insurance
• Life insurance
• Paid time off

Work Location

In person – Elmhurst, IL

Why Join Elmhurst Ford

We are building a culture centered on accountability, performance, and growth. This is an opportunity to join a dealership that values its people, invests in development, and provides clear paths for advancement.