Service Appointment Growth Specialist - In Person

Elmhurst Ford; Addison Township (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Life insurance

Paid time off

Job summary

Elmhurst Ford is recruiting a Service Business Development Representative to join our in-person team in Elmhurst, IL. This role goes beyond a traditional call center, focusing on building relationships, driving appointment volume, and supporting the service department’s growth.

You will manage inbound/outbound calls, schedule service appointments, promote services, and maintain CRM records while working with service advisors to improve retention.

Qualifications

• Previous customer service, BDC, or call center experience preferred.
• Strong communication skills with a customer-first approach.
• Organized with the ability to manage multiple tasks and follow-ups.
• Comfortable working with CRM systems and technology.

Responsibilities

• Handle inbound and outbound customer calls, emails, and online inquiries
• Schedule, confirm, and follow up on service appointments
• Engage with customers to understand needs and promote service offerings
• Follow up on declined services and missed opportunities
• Maintain accurate customer records within CRM systems
• Partner with service advisors and internal teams to support customer retention
• Meet and exceed daily, weekly, and monthly performance goals

Skills

Customer service

CRM proficiency

Communication

Organized

Multi-tasking

Tools

CRM systems

Job description

Elmhurst Ford is recruiting a Service Business Development Representative to join our in-person team in Elmhurst, IL. This role goes beyond a traditional call center, focusing on building relationships, driving appointment volume, and supporting the service department’s growth.

You will manage inbound/outbound calls, schedule service appointments, promote services, and maintain CRM records while working with service advisors to improve retention.