Service Business Development Coordinator

Mercedes-Benz of Atlanta Northeast; Duluth (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401k match

HSA contribution

Dental and vision insurance

Paid time off

Career advancement

Employee discounts

Family-owned

Job security

Job summary

Mercedes-Benz of Atlanta Northeast is seeking a customer service oriented representative to answer calls, respond to internet, phone and live chat inquiries, and schedule sales and service appointments.

You will present initial financing options based on customer needs, direct customers to dealership resources, and use our CRM daily while collaborating with teammates and management to maintain a high standard of service.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-ups with sales/service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service mindset

Team player

Strong computer skills

Prompt courteous demeanor

Tools

CRM software

Job description

Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975.

Awards include:

• Ranked in the 2019 ATLANTA BUSINESS CHRONICLE "Best Places to Work"
• The Prestigious Consumers’ Choice Award for eight consecutive years
• GWINNETT MAGAZINE “Best Place To Buy A Car” and “Best Auto Mechanic” awards

While awards are nice, it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and, in turn, a unique and rewarding culture.

We arefamily-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!

What we offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts onproducts and services
• Family owned and operated
• Long term job security

Responsibilities

Answer customer calls and establish follows-up with sales/service appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Present initial financing options based on customer needs

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.