Auto Sales & Lead Engagement Coordinator

Mercedes-Benz of Atlanta Northeast; Duluth (MN); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Free Health Insurance Option Available

401k Match Options Available

HSA company match contribution

Dental and Vision Insurance Available

Paid Vacations, Holiday Pay, PTO

Career advancement opportunities

Job summary

Mercedes-Benz of Atlanta Northeast is seeking a customer-focused representative to answer calls, respond to internet and live chat inquiries, and schedule sales appointments with care.

You will present initial financing options, follow up with leads, and utilize CRM daily, contributing to a collaborative team and a rewarding, family-owned dealership culture with long-term opportunities.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Teamwork

Communication

Computer skills

Valid driver's license

Tools

CRM software

Job description

Mercedes-Benz of Atlanta Northeast is seeking a customer-focused representative to answer calls, respond to internet and live chat inquiries, and schedule sales appointments with care.

You will present initial financing options, follow up with leads, and utilize CRM daily, contributing to a collaborative team and a rewarding, family-owned dealership culture with long-term opportunities.