Sales Business Development Coordinator

Atlanta Classic Cars Inc; Duluth, Northern (GA, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free Health Insurance

401k Match

HSA Contribution

Dental & Vision Insurance

Paid Vacation & PTO

Career advancement

Job summary

Mercedes-Benz of Atlanta Northeast in Duluth, GA is seeking a customer service-focused representative to support dealership sales and customer engagement. You will handle calls, internet inquiries, and live chat, guiding potential buyers to the right resources and providing initial financing options when appropriate.

The ideal candidate brings solid customer service experience, a collaborative attitude, and reliable computer skills.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions — keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Teamwork

Communication

Positive attitude

Computer skills

Driver's license

Job description

Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975. Awards include being ranked in the 2019 ATLANTA BUSINESS CHRONICLE "Best Places to Work", the prestigious Consumers' Choice Award for eight consecutive years, GWINNETT MAGAZINE "Best Place To Buy A Car" and "Best Auto Mechanic" awards. While awards are nice, it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and, in turn, a unique and rewarding culture.

We arefamily-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It's a true win-win!

What we offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay"+ "il>
• Career advancement opportunities, promote from within
• Discounts onproducts and services
• Family owned and operated
• Long term job security

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.