Growth-Focused Sales & Lead Coordinator

Atlanta Classic Cars Inc; Duluth, Northern (GA, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free Health Insurance

401k Match

HSA Contribution

Dental & Vision Insurance

Paid Vacation & PTO

Career advancement

Job summary

Mercedes-Benz of Atlanta Northeast in Duluth, GA is seeking a customer service-focused representative to support dealership sales and customer engagement. You will handle calls, internet inquiries, and live chat, guiding potential buyers to the right resources and providing initial financing options when appropriate.

The ideal candidate brings solid customer service experience, a collaborative attitude, and reliable computer skills.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions — keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Teamwork

Communication

Positive attitude

Computer skills

Driver's license

Job description

Mercedes-Benz of Atlanta Northeast in Duluth, GA is seeking a customer service-focused representative to support dealership sales and customer engagement. You will handle calls, internet inquiries, and live chat, guiding potential buyers to the right resources and providing initial financing options when appropriate.

The ideal candidate brings solid customer service experience, a collaborative attitude, and reliable computer skills.