Service Business Development Agent - Call Center

Ciocca Automotive Careers; Muncy Township (PA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Hourly pay

Bonus potential

PTO & holidays

401(k) matching

Health insurance

Job summary

Ciocca Automotive is seeking an energetic call center professional to handle customer calls, set up sales and service appointments, and respond to inquiries using scripts and templates in a fast-paced environment.

This full-time on-site position offers training, PTO, holidays, and a 401(k) plan with company matching. Benefits include top-tier insurance, advancement opportunities, and employee discounts. Bilingual skills are a plus.

Qualifications

• At least one previous customer service-related role.
• Strong computer and phone skills.
• Valid driver’s license and clean driving record.
• Bilingual a plus (not required).

Responsibilities

• Answer customer calls and establish follows-up with sales/service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.

Skills

Customer service

Computer skills

Phone skills

Bilingual

Valid driver's license

Job description

Description

We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Qualifications:

• At least one previous customer service-related role
• Strong computer and phone skills
• Valid driver’s license and clean driving record
• Bilingual a plus!

Responsibilities:

• Answer customer calls and establish follows-up with sales/service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.

What we offer:

• Hourly plus bonus pay
• Full Time - Monday through Friday with rotating Saturdays
• PTO and holidays
• 401(K) retirement plan with company matching
• On the job training
• The top insurance program in the industry including medical, dental, prescription and vision.
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.