Service Business Developement Center Agent

Columbus Motor Company; Carriage House Estates (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

Columbus Motor Company is seeking an enthusiastic Service BDC Agent to join our team. You will schedule service appointments, verify customer and vehicle information, and communicate status to customers while they wait. We value a positive attitude, teamwork, and a commitment to customer service.

This is an opportunity to grow with a family-owned, expanding service department. We offer vacation, medical, dental, vision, employee discounts, and a supportive Training team dedicated to your

Qualifications

• Must be 18 or older to be covered by Auto Insurance.
• 1-2 years of previous call center or customer service experience preferred but not required.
• High School Diploma or GED preferred but not required.
• Ability to read and comprehend instructions and information.
• Valid in-state driver’s license.
• Professional personal appearance.
• Good communication and collaboration skills.
• Proficiency with Microsoft Office Suite and in-house software.
• Ability to solve problems and make timely decisions.
• Team-oriented with a positive attitude.
• English fluency is required; Spanish fluency is a plus.

Responsibilities

• Answers incoming calls and makes outbound calls to schedule service appointments.
• Verify customer and vehicle information and service needs.
• Conduct 24-hour reminder calls for all service appointments.
• Display knowledge of dealership products and services.
• Contact internet customers regarding service inquiries or scheduling requests.
• Complete call sheets for feedback to Service Manager.
• Update service status with advisors and keep customers informed.

Skills

Call center experience

Customer service

Communication skills

Teamwork

English fluency

Spanish (beneficial)

Reading & comprehension

Problem solving

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office Suite

In-house software

Job description

Columbus Motor Company islooking for an enthusiastic and motivatedServiceBDC Agentto join our highly talented team. We offer a great benefits package including vacation and medical, dental, vision, employee discounts and more! We have an in-house Training team dedicated to your success! We are family owned and operated and are excited to expand our Service Department! So come join our team where you're more than an employee... you're \"Family\"!

The BDC Agent is responsible for scheduling service reservations and provide information to customers regarding their scheduled service. The primary focus of the job will be to contact service customers to ensure that their experience was exceptional and to provide feedback on those findings, stay abreast on the status on customer vehicles while they are waiting in the dealership, ensure that customers are contacted when their special order parts arrive. This job requires \"people\" skills and a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential to this position.

This is an opportunity to develop a rewarding career with a growing organization. We are a caring, well-established company that loves to promote from within. The best bunch of people to work with and learn from! We are an Equal Opportunity Employer.

Responsibilities

• Answers incoming calls and makes outbound callstoschedule service appointments with service customers.
• Verify customer and vehicle information and service needs.
• Conduct 24-hour reminder call for all service appointments.
• Display thorough knowledge of all dealership products and services.
• Contacts internet customers regarding their service inquiries or scheduling requests.
• Complete call sheets to turn into Service Manager to provide feedback on the calls made.
• Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows status of vehicle
• All other duties as assigned.

Qualifications

• Must be 18 or over in order to be covered by CMC/NMC's Automobile Insurance.
• 1-2 years of previous call center or customer service experience preferred, but not required
• High School Diploma of GED preferred but not required
• Ability to read and comprehend instructions and information.
• Valid in-state driver's license.
• Professional personal appearance.
• Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward.
• Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software.
• Decision-making: Knowledge of and ability to identify and choose alternatives based on the values and preferences and to solve problems to arrive at a conclusion and decision.
• Teamwork: Ability to work effectively in a collaborative/team setting.
• Telephone Skills: Ability to respond to callers in a timely fashion using positive and professional demeanor and tone and refer callers to the appropriate resource.
• Must speak and write English fluently, Spanish fluency is optional but beneficial
• Must perform duties and responsibilities in a safe manner.
• Must be able to pass background checks and valid driver license.
• Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent.
• Ability to understand and define problems collects data, establish facts, and draw valid conclusions.