Service Billing Supervisor - Power

Mustang Cat Inc.; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Service Billing Supervisor to enhance their Power Field Service department. This pivotal role involves leading a team to ensure efficient billing operations, managing Work In Progress (WIP), and improving receivables performance. The ideal candidate will have a strong background in billing or service operations, exceptional organizational skills, and the ability to communicate effectively. Join a company that values passion and commitment, and take the next step in your career with a team focused on continuous improvement and excellence.

Qualifications

• 3+ years of experience in billing or service operations is required.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Lead the Service Billing team to ensure efficient billing operations.
• Manage Work In Progress (WIP) and improve receivables performance.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Team leadership

Self-motivation

Multi-priority management

Education

High School diploma

College degree in Business

Tools

Microsoft Word

Microsoft Excel

Billing systems

Job description

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America Req #1376

Mustang Cat is seeking a Service Billing Supervisor to oversee the billing operations for our Power Field Service department. This critical role is responsible for ensuring the efficient handling of Work In Progress (WIP), managing receivables, supporting warranty recovery efforts, and leading a billing team to deliver excellent internal and external service.

Responsibilities:

• Lead and supervise the Service Billing team to support the Power Field Service department's billing operations
• Manage the overall WIP (Work In Progress) process and ensure accurate, timely billing and job closure
• Monitor and improve receivables and warranty recovery performance
• Oversee accurate and timely completion of service letters and SIMS (Service Information Management System) entries
• Ensure compliance with CAT invoicing metrics and reporting standards
• Collaborate with other departments to streamline workflows and resolve billing issues
• Handle special projects and additional duties as assigned
• Foster a collaborative and accountable team environment focused on continuous improvement

Qualifications:

• High School diploma or equivalent required
• College degree in Business or a related field strongly preferred
• Minimum 3 years of experience in billing, service operations, or a related administrative role
• Prior supervisory or team leadership experience preferred
• Experience in a service-related industry is a plus
• Exceptional attention to detail with strong organizational skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications, especially Word and Excel
• Self-motivated and able to manage multiple priorities in a fast-paced environment
• Familiarity with billing systems, service documentation, and warranty processing preferred

Strongly Preferred Experience:

• Experience in a supervisory role
• Knowledge of Cat Systems

Mustang Cat is a licensed Caterpillar dealer that provides new and used construction equipment, machinery, power systems, rentals, servicing, and more. If you’re passionate about all you do, we want you to work with us. Start a career with Mustang Cat!

Mustang Cat is an Equal Opportunity Employer.