Territory Services Manager

Rockwell Automation; Pittsburgh (Allegheny County); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Territory Services Manager to lead a dynamic team of engineers and technical professionals. This role involves developing business strategies, overseeing operations, and ensuring project success while fostering a culture of inclusion. You'll have the opportunity to work remotely with travel to customer sites, making a significant impact on automation engineering activities. Join a forward-thinking company that values innovation and offers comprehensive benefits, including health insurance and a flexible work schedule. If you're a problem solver with strong management skills, this position is perfect for you.

Benefits

Health Insurance

401k

Paid Time Off

Parental Leave

Flexible Work Schedule

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years experience managing engineers preferred.

Responsibilities

• Oversee daily operations of the Services Engineering department.
• Manage a team for automation engineering activities.
• Establish relationships with other Territory Managers.

Skills

Management Skills

Technical Expertise

Communication Skills

Problem Solving

Team Leadership

Education

Bachelor's Degree

Job description

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Direct message the job poster from Rockwell Automation

(NYSE: ROK) | #LifeatROK Talent Intelligence | International Recruiting and Sourcing SME| TA Career Mentor

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

As the Territory Services Manager, you will lead the development of business strategy and plans through a team of technical field support, project resources, field engineers and professionals, and other resources. Your work will involve responsibility for small project field delivery, emergency call out, and maintenance agreements. You will report to the North America Lifecycle Field Services Manager and work from any of the following locations: Cincinnati or Columbus, OH. Your work will be primarily remote, with travel to customers within the region.

Your Responsibilities

1. You will oversee the successful daily operations of the Services Engineering department for each customer location.
2. You will manage a team accountable for all aspects of automation engineering activities to maintain performance as required by schedule and project timelines.
3. Generate, review, and control departmental documentation (e.g., SOPs and system reports). Participate in document revisions, providing input.
4. Provide leadership and expertise for the automation engineering activities during the tech transfer of new products in the customer's facility.
5. Analyze system data to support investigations and lead delivery excellence.
6. Establish cross-site relationships with other Rockwell Automation Territory Managers to maintain best practices.
7. Execute continuous improvement for site projects to implement new equipment, technology, processes, or materials as required by our needs aligned to the site objectives.
8. Represent Rockwell Automation at regulatory inspections (internal, external), respond to questions, coordinate responses, and corrective actions.

The Essentials - You Will Have

• A Bachelor's degree or equivalent relevant experience.
• Legal authorization to work in the U.S. (We will not sponsor individuals for employment visas now or in the future).

The Preferred - You Might Also Have

• 2+ years experience managing engineers, revenue growth, and profitability.
• Ability to travel 25-50% of the time.
• Executive communication skills for interaction with Sr. Management and stakeholders.
• Extensive technical knowledge and expertise in team execution and solutions.
• Knowledge of Rockwell Automation business systems.
• Ability to foster a culture of inclusion.
• Agility in adapting to change.

What We Offer

• Health Insurance including Medical, Dental, and Vision.
• 401k.
• Paid Time off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.
• More about our benefits at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status. We encourage applicants even if their experience doesn't match every qualification exactly.

For assistance or reasonable accommodation during the application process, contact our services team at [phone].