Service Billing Coordinator

msssolutions; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

MSS Solutions, LLC in Charlotte, NC is seeking a Service Billing Coordinator to manage billing of service calls and maintenance contracts, prepare invoices, and ensure accuracy across the billing cycle. The role requires solid accounting/billing knowledge, proficiency in Microsoft Office, and strong communication and organizational skills.

You will collaborate with account managers, accounts receivable, and customers to resolve issues and improve billing processes.

Qualifications

• Knowledge of basic accounting and billing experience.
• Proficiency in Microsoft Office Suite or related software.
• Excellent communication and organizational skills.
• Ability to multi-task, prioritize, and work efficiently against deadlines.
• Strong attention to detail and accuracy with solid follow-up skills.
• Ability to work well both independently and as part of a team.
• Experience with service & accounting software such as Vista is preferred, not required.
• Must successfully pass a background check and drug test.

Responsibilities

• Billing of Service Calls and Maintenance Contracts.
• Prepare timely and accurate invoices.
• Review billing accounts and resolve discrepancies or issues related to service charges, payment terms, or account history.
• Communicate with account managers and customers for accurate invoicing.
• Coordinate the billing cycle from service delivery to invoice generation.
• Ensure timely completion of all billing activities in all accounting software to include customer portals.
• Work closely with accounts receivable to review/resolve any billing issues.
• Generate billing reports.
• Identify opportunities for enhancing billing processes and suggest improvements to increase efficiency and accuracy.
• Assist service coordinators with customer support.

Skills

Billing experience

Microsoft Office

Communication skills

Organizational skills

Multi-tasking

Tools

Vista

Job description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Billing Coordinator. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

• Responsible for billing of Service Calls and Maintenance Contracts.
• Prepare timely and accurate invoices.
• Review billing accounts and resolve discrepancies or issues related to service charges, payment terms, or account history.
• Communicate with account managers and customers for accurate invoicing.
• Coordinate the billing cycle from service delivery to invoice generation.
• Ensuring timely completion of all billing activities in all accounting software to include customer portals.
• Work closely with accounts receivable to review/resolve any billing issues.
• Generate billing reports.
• Identify opportunities for enhancing billing processes and suggest improvements to increase efficiency and accuracy.
• Assist service coordinators with customer support.
• Other such duties and responsibilities as assigned by the company from time to time

Qualifications and Requirements

• Knowledge of basic accounting and billing experience required
• Proficiency in Microsoft Office Suite or related software
• Excellent communication and organizational skills
• Ability to multi-task, prioritize, and work efficiently against deadlines
• Strong attention to detail and accuracy with solid follow-up skills
• Ability to work well both independently and as part of a team
• Experience with any service & accounting software such as Vista is preferred not required
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test

Work Environment

Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.