Service Coordinator - (Downtown Roper Hospital)

msssolutions; Charleston (SC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Job summary

MSS Solutions, LLC is hiring a Service Coordinator for the Roper St. Francis facility in Charleston, SC. The role supports service calls, scheduling, and customer communications, working 2:30pm-10:30pm, Monday–Friday, with parking provided.

The ideal candidate brings proficiency in MS Office, basic accounting, and strong organizational skills, plus the ability to liaise across technicians and management. HVAC/controls knowledge is a plus.

Qualifications

• Proficient with MS Office suite including Excel, Word, PowerPoint, and SharePoint.
• Knowledge of basic accounting and business principles.
• Ability to lead and work with diverse teams.
• Excellent written and verbal communication skills.
• Willingness to learn Service Management software and accounting systems.
• Strong organizational skills and attention to detail.
• Background check and drug screen required.
• HVAC/Fire & Security knowledge is a plus.

Responsibilities

• Provide exceptional customer service including handling inbound service calls and inquiries.
• Create, dispatch, and manage service calls with timely scheduling and updates to customers.
• Set up new service sites, equipment, and contracts accurately.
• Pre-plan and schedule two weeks of contract service work coordinating with customers.
• Manage open service calls, review costs, and prepare service billing.
• Ensure paperwork by technicians is completed timely and accurately.
• Maintain communication with customers and use portals as required.
• Support the Service Manager and technicians and generate regular reports.
• Perform other duties as assigned.

Skills

MS Office

SharePoint

Windows

Communication

Team leadership

Organizational skills

Attention to detail

Education

Associates degree in business administration

Tools

Microsoft Dynamics GP

WennSoft

Key2Act

Job description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Coordinator - Roper. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

Although this position is affiliated with our MSS Charleston office, technicians will work exclusively at the Downtown Charleston Roper St. Francis facility, located at 316 Calhoun St., Charleston, SC 29401. (Hours are 2:30pm-10:30pm Monday-Friday) (parking is provided)

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

• Provide exceptional Customer Service – to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
• Responsible for receiving, creating, and dispatching calls for service – to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
• Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
• Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
• Daily management of open service calls – to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
• Assist in ensuring timely and accurate completion of paperwork by technicians.
• Maintain clear communication with customers – to include utilizing customer portals (3rd party websites).
• Maintain an open line of communication between technicians, team leads, and service manager.
• Issue POs to technicians for third-party material.
• Maintain customer 3rd party websites per customer’s requirements.
• Place parts/material orders and returns as required.
• Provide regular reporting to Service Manager as requested.
• Support the Service Manager and technicians.
• Other such duties and responsibilities assigned by the company.

Qualifications and Requirements

• Demonstrated proficiency in MS Office (excel, word, PowerPoint), SharePoint, and basic Windows environment required.
• Knowledge of basic accounting and business principles.
• Ability to lead and work with diverse teams is required.
• Excellent written and verbal communication skills needed.
• Ability to positively represent the company and communicate with others at varying technical levels.
• Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required.
• Must have strong organizational skills.
• Ability to work as a member of the Customer Service Center Team is necessary.
• Must have excellent attention to detail and a high sense of urgency.
• Understanding of general service and/or construction industry is needed.
• Must successfully pass a background check and drug test.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs frequently to lift/carry/move objects, files and documents.
• Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus.
• Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act, is a plus.
• Associates degree in business administration, accounting, or another related field is a plus.

Work Environment:

Work is performed in an open office environment with conditioned air and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business’ growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.