Service Bench Technician

Velocity Network; Erie (Erie County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts/Section 125

401(k) Savings Plan with a company map

Life Insurance

Short Term Disability Insurance

Paid Time Off

Sick Time

Paid Holidays

Employee Assistance Program

Free Parking

On-Site Fitness Facility

Job summary

Velocity Network, Inc. is Northwest Pennsylvania's leading technology services firm. We are a network of experienced IT professionals, telephony and Internet teams, and hardware and software specialists working together to provide enterprise level practices and solutions for the business sector.

We are currently searching for a Service Bench Technician. The Service Bench Technician plays a crucial role in diagnosing and resolving hardware and software issues, deploying inventory, performing

Qualifications

• Technical skills and practical hardware/software knowledge are required.
• On-call participation may be required in the future.
• Good problem-solving and customer-facing abilities are expected.

Responsibilities

• Break/fix end-user hardware issues.
• Break/fix customer software used for staging equipment.
• Deploy inventory following client guidelines.
• Perform on-site deliveries.
• Learn to use VNET RMM systems.
• Maintain VNET deployment systems.
• Perform other duties as assigned.

Skills

Technical skills

Attention to detail

Service orientation

Tools

VNET RMM

Job description

Description Velocity Network, Inc. is Northwest Pennsylvania's leading technology services firm. We are a network of experienced IT professionals, telephony and Internet teams, and hardware and software specialists working together to provide enterprise level practices and solutions for the business sector.

Velocity Network, Inc. is Northwest Pennsylvania's leading technology services firm. We are a network of experienced IT professionals, telephony and Internet teams, and hardware and software specialists working together to provide enterprise level practices and solutions for the business sector. We are currently searching for a Service Bench Technician. The Service Bench Technician plays a crucial role in diagnosing and resolving hardware and software issues, deploying inventory, performing deliveries, and maintaining deployment systems. This role requires technical expertise, attention to detail, and a commitment to delivering efficient and effective service.

The Responsibilities Of The Position Include

• Break/fix end-user hardware issues.
• Break/fix customer software used for staging equipment.
• Deploy inventory following client guidelines.
• Perform on-site deliveries.
• Learn to use VNET RMM systems.
• Maintain VNET deployment systems.
• Perform other duties as assigned.

VNET Offers a Competitive Compensation And Benefits Package Including

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts/Section 125 Plan
• 401(k) Savings Plan with a company match
• Life Insurance
• Short Term Disability Insurance
• Paid Time Off
• Sick Time
• Paid Holidays
• Employee Assistance Program
• Free Parking
• On-Site Fitness Facility

Requirements

• Eventual On-call participation
• Valid driver's license with a good driving record