IT Regional Service Technician

The 20 MSP; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 MSP is seeking a Regional Service Technician to diagnose and resolve hardware, software, and network issues across workstations and servers. You will travel to client sites and provide on-site and remote support, ensuring documentation and follow-up for each interaction.

Candidates should demonstrate hands-on hardware repair skills, strong Windows IT knowledge, and the ability to work independently within established SOPs. A valid driver's license and willingness to travel are required.

Qualifications

• Experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS and Microsoft Office.
• Familiarity with antivirus, security, and firewall technologies.
• Working knowledge of business networking including Active Directory and server applications.
• Solid troubleshooting across OS, hardware, and network issues.
• Valid driver’s license.

Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry‑level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow‑up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line‑of‑business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in‑depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Skills

Hardware repair

Windows OS

Networking basics

Virus removal

Active Directory

Group Policy

Office suite

Server familiarity

Education

A+, Net+, Sec+ certifications

Tools

Active Directory

Group Policy

MS Exchange

MS Server

VPN software

Job description

Regional Service Technician

We’re looking for a well‑rounded Regional Service Technician who brings both hands‑on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more — both remotely and on‑site.

Travel Requirements

Onsite to local client’s premises

Service Area

~ 60 Miles from City Center

Key Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry‑level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow‑up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line‑of‑business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in‑depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Qualifications

• Practical experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver’s License.

Preferred Education and Experience

• A+, Net+, and Sec+ certifications, or equivalent experience
• Experience with all modern operating systems
• Deep understanding of business networking
• Deep understanding of Active Directory, Group Policy, File Sharing, etc.
• General understanding of technology related to small‑medium businesses
• Virtualization experience is a plus
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• Ability to travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

Work Environment/Conditions

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.