Service BDR

Workstream; Lexington (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Workstream in Lexington, NC is seeking a proactive Sales Support Specialist for our automotive service department. You will generate service leads, reach out to customers, and schedule appointments, guiding them from initial contact to booked service.

You will maintain CRM records, follow up on leads, and collaborate with service advisors to hit sales targets. A high school diploma and strong communication skills are required; experience with CRM and MS Office is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in sales, customer service, or automotive industry preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while maintaining high customer service.

Responsibilities

• Lead Generation: Proactively identify and generate new service leads through outbound calls and emails.
• Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages and repairs.
• Appointment Scheduling: Set service appointments for customers from lead to booking.
• Follow-Up: Track and follow up on leads to ensure appointments are scheduled.
• Relationship Building: Develop and maintain relationships with new and existing customers for repeat business.
• Data Management: Record all customer interactions in the dealership's CRM system.
• Collaboration: Work with service team to ensure leads are followed up and appointments are managed.
• Market Knowledge: Stay updated on current service offerings, promotions, and technologies.
• Sales Support: Assist in achieving service department sales targets.

Skills

Communication

Multi-tasking

CRM software

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

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Key Responsibilities

• Lead Generation: Proactively identify and generate new service leads through outbound calls, and emails.
• Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
• Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
• Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in sales, customer service, or the automotive industry preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while maintaining a high level of customer service.

Physical Demands

• Ability to sit or stand for extended periods.
• Occasional light lifting and carrying of materials.

Compensation

• Competitive base salary plus commission.
• Paid time off and holiday pay.

Working Conditions

• Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).