Service BDC - Scheduling Representative

Sommer's Automotive - Subaru Buick GMC; Mequon (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance (Medical)

Dental Insurance

Vision Insurance

Short-term Disability

Basic Life Insurance

401K with employer match

Profit Sharing

Career Growth Opportunities

Job summary

Sommer’s Automotive in Mequon, Wisconsin is seeking a energetic Automotive Service BDC Representative to join our busy service department. This role focuses on handling inbound inquiries, scheduling service appointments, and converting leads into booked visits, with no prior automotive experience required.

You’ll work in a collaborative, fast-paced environment with opportunities for professional development, competitive hourly pay with uncapped monthly commissions, full health benefits, and

Responsibilities

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and confirm details with customers.
• Answer questions about service options, promotions, and general inquiries.
• Follow up with leads to generate new opportunities for the service department.
• Work with service team to ensure customer satisfaction.
• Notify customers of vehicle alerts such as oil life, recalls.
• Set appointment reminders and no-show follow-up.

Job description

New Opportunity: Automotive Service BDC Representative Wanted!

Are you ready to jump into an exciting new career in the automotive world where customer service takes center stage? We’re looking for a passionate and driven Automotive Service BDC (Business Development Center) Representative to join our dynamic team here at Sommer’s Automotive in Mequon.

If you're eager to make a difference in the customer service field and thrive in a fast-paced environment, this is the role for you! No automotive experience necessary to succeed in this role.

What We Offer:

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive salary and benefits package include:
• Compensation type: Hourly Base Pay
• Average annual compensation will exceed $50,000 annually
• No cap on monthly performance commission
• Full Health Insurance package including Medical, Dental, and Vision
• Employer paid for Short-term Disability and Basic Life Policies
• Additional Voluntary Long-term Disability and Supplemental Life Available
• 401K Retirement Plan with an excellent employer match
• Additional Retirement Plan Profit Sharing

Job Responsibilities:

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and follow up with customers to confirm details.
• Handle customer questions regarding service options, promotions, and general inquiries.
• Follow up with leads and generate new opportunities for the service departments.
• Work closely with the service team to ensure customer satisfaction.
• Alert customers when we receive vehicle alerts regarding oil life, tire rotations, and recalls.
• Sets service appointment reminders and no-show calls and emails.
• Meet and exceed individual performance goals related to lead generation, customer satisfaction, and appointment scheduling.

Position Information:

This is a full-time, non-exempt position. Your typical schedule will be an average of 40-45 hours per week. Days worked will vary depending on business needs and Saturdays are required.

Business Casual Dress requirements.

Why Join Us?

• Be part of an exciting, fast-paced industry with endless growth potential.
• Work in a collaborative and supportive environment where your contributions matter.
• Enjoy a competitive salary, benefits package, and opportunities for career advancement.
• Help shape the future of customer experience in the automotive industry.

EEO Statement: Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or nonuse of lawful products off the employers premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.