Service Advisor

Sommerscars; Mequon (WI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Plan

Employer paid Short-term Disability

Basic Life Policies

Additional Long-term Disability

Supplemental Life

Profit Sharing

Hiring Bonus

Job summary

Sommer’s Automotive in Mequon, Wisconsin is seeking an Automotive Service Advisor to greet customers, gather vehicle concerns, and document service needs. The role emphasizes clear cost estimates, guidance on repairs, and acting as liaison between customers and technicians, with no prior automotive experience required.

This full-time, exempt position offers a competitive salary, comprehensive benefits, a $2,000 hiring bonus, and opportunities for growth within the company; typical schedule

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Ability to listen to customer concerns and document details clearly.
• Ability to explain repair options and estimates to customers.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Manage and prepare service appointments with accurate documentation.
• Provide clear estimates for repair and maintenance costs.
• Advise on necessary repairs and maintenance and make product recommendations.
• Serve as liaison between customers and technicians to ensure clear communication.
• Follow up on appointments and vehicle status with customers.
• Maintain a clean, professional service area.
• Address customer inquiries promptly and professionally.
• Set and meet targeted sales goals.
• Uphold high standards of customer satisfaction to encourage repeat business.

Skills

Customer service

Communication

Documentation

Sales goals

Tools

None

Job description

Join Our Dynamic Team as an Automotive Service Advisor!

Are you passionate about customer service and eager to work in an exciting and ever-evolving industry? We're looking for a dedicated and enthusiastic Automotive Service Advisor to join our team here at Sommer’s Automotive in Mequon and help deliver outstanding service to our valued customers.

If you're ready to take your career to the next level, we want to hear from you! No automotive experience necessary to succeed in this role. Plus, you will be a part of the #1 brand in the industry – Subaru!

What We Offer:

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package includes:
  • Pay Range: Average annual compensation ranges between $65,000 to $105,000 per year.
  • Full Health Insurance package including Medical, Dental, and Vision
  • Employer paid for Short-term Disability and Basic Life Policies
  • Additional Voluntary Long-term Disability and Supplemental Life Available
  • 401K Retirement Plan with an excellent employer match
  • Additional Retirement Plan Profit Sharing

$2,000 hiring bonus for qualified candidates

Job Responsibilities:

• Greet customers and listen attentively to their vehicle concerns and needs.
• Manage and prepare for service appointments and ensure accurate documentation of customer information.
• Provide clear estimates of repair and service costs based on customer needs.
• Advise customers on necessary repairs, routine maintenance, and product recommendations.
• Act as a liaison between customers and technicians, ensuring seamless communication.
• Manage appointment follow-up communication with customers on vehicle status.
• Maintain a clean and organized service area, ensuring a professional environment.
• Handle customer inquiries and concerns in a professional and timely manner.
• Sets and achieves targeted sales goals.
• Uphold the highest standards of customer satisfaction, ensuring repeat business and referrals.

Position Information:

This is a full-time, exempt-status position. Your typical schedule will be Monday – Friday, with rotating Saturdays.

Why Join Us?

• Be part of an exciting and rapidly growing industry.
• Work in a supportive and fast-paced environment where your contributions are valued.
• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.

EEO Statement: Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or nonuse of lawful products off the employers premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.