Automotive Business Development Agent

Sommerscars; Mequon (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Disability coverage

401K with match

Profit sharing

Growth opportunities

Collaborative team culture

Job summary

Sommer’s Automotive in Mequon, WI is seeking an Automotive BDC Agent to join our fast-paced customer-service team. This full-time, non-exempt role involves handling inbound inquiries, scheduling service appointments, and supporting sales and service teams to drive customer satisfaction.

You will work about 40–45 hours per week, with Saturdays required. Pay includes base hourly rate plus commission and a 90-day pay guarantee, offering a clear path to earning between $50,000 and $65,000 per year.

Qualifications

• Experience in a customer-service or sales-support role preferred.
• Strong communication and problem-solving skills.
• Ability to handle multiple inquiries and manage CRM notes.

Responsibilities

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and confirm details with customers.
• Explain service options, promotions, and general inquiries.
• Follow up with leads and generate new opportunities for the sales and service departments.
• Collaborate with sales and service teams to ensure customer satisfaction.
• Maintain accurate CRM records of customer interactions.
• Provide excellent customer service and resolve issues promptly.
• Support marketing campaigns to drive new leads and business.
• Meet targets for lead generation and appointment scheduling.

Skills

CRM management

Customer service

Phone etiquette

Sales support

Job description

Exciting Opportunity: Automotive BDC Agent Wanted!

Are you ready to dive into an exciting new industry where customer service takes center stage? We’re looking for a passionate and driven Automotive BDC (Business Development Center) Representative to join our dynamic team here at Sommer’s Automotive in Mequon, WI.

If you're eager to make a difference in the customer service field and thrive in a fast-paced environment, this is the role for you! No automotive experience necessary to succeed in this role.

What We Offer:

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package include:
  • Compensation Range: Average annual compensation ranges between $50,000 to $65,000 per year.
  • Full Health Insurance package including Medical, Dental, and Vision
  • Employer paid for Short-term Disability and Basic Life Policies
  • Additional Voluntary Long-term Disability and Supplemental Life Available
  • 401K Retirement Plan with an excellent employer match
  • Additional Retirement Plan Profit Sharing

Job Responsibilities:

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and follow up with customers to confirm details.
• Handle customer questions regarding service options, promotions, and general inquiries.
• Follow up with leads and generate new opportunities for the sales and service departments.
• Work closely with the sales and service teams to ensure customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Provide excellent customer service by resolving issues and concerns promptly and professionally.
• Assist with various marketing campaigns to drive new customer leads and business.
• Meet and exceed individual performance goals related to lead generation, customer satisfaction, and appointment scheduling.

Position Information:

This is a full-time, non-exempt position. Your typical schedule will be an average of 40‑45 hours per week. 5 Day work week w/ Saturdays are required.

Pay is a Base Hourly plus Commission structure – Including a 90 Day Pay Guarantee:

• Month 1 - $4,500 - total compensation
• Month 2 - $4,000 – total compensation
• Month 3 - $4,000 - total compensation

Why Join Us?

• Be part of an exciting, fast‑paced industry with endless growth potential.
• Work in a collaborative and supportive environment where your contributions matter.
• Enjoy a competitive salary, benefits package, and opportunities for career advancement.
• Help shape the future of customer experience in the automotive industry.

EEO Statement: Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or nonuse of lawful products off the employers premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.