Automotive Business Development Agent

Sommer's Automotive - Subaru Buick GMC; Mequon (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Vision

401K with employer match

Short-term Disability and Basic Life

Long-term Disability and Supplemental/

Profit Sharing

Job summary

Sommer's Automotive in Mequon, WI seeks an Automotive BDC Agent to deliver exceptional customer service, manage inquiries, and schedule service appointments. You will collaborate with sales and service teams, maintain CRM records, and help drive opportunities through a proactive approach.

No automotive experience is required, and the role offers a competitive pay package with benefits and growth potential within an 80-year legacy of customer service excellence.

Qualifications

• Candidates should demonstrate strong customer-service mindset.
• Ability to schedule service appointments and follow up with customers.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Schedule service appointments and confirm details with customers.
• Answer questions about service options, promotions, and general inquiries.
• Follow up with leads and create opportunities for sales and service teams.
• Collaborate with sales and service to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM.
• Resolve issues promptly and professionally to provide excellent service.
• Support marketing campaigns to drive new leads and business.
• Meet and exceed performance goals for lead generation and scheduling.

Skills

Customer service

Communication

Sales support

Team collaboration

Tools

CRM software

Job description

Automotive BDC Agent

Exciting Opportunity: Automotive BDC Agent Wanted! Are you ready to dive into an exciting new industry where customer service takes center stage? We’re looking for a passionate and driven Automotive BDC (Business Development Center) Representative to join our dynamic team here at Sommer’s Automotive in Mequon, WI. No automotive experience necessary to succeed in this role.

What We Offer

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package include:
• Compensation Range: Average annual compensation ranges between $50,000 to $65,000 per year.
• Full Health Insurance package including Medical, Dental, and Vision.
• Employer paid for Short-term Disability and Basic Life Policies.
• Additional Voluntary Long-term Disability and Supplemental Life Available.
• 401K Retirement Plan with an excellent employer match.
• Additional Retirement Plan Profit Sharing.

Job Responsibilities

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and follow up with customers to confirm details.
• Handle customer questions regarding service options, promotions, and general inquiries.
• Follow up with leads and generate new opportunities for the sales and service departments.
• Work closely with the sales and service teams to ensure customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Provide excellent customer service by resolving issues and concerns promptly and professionally.
• Assist with various marketing campaigns to drive new customer leads and business.
• Meet and exceed individual performance goals related to lead generation, customer satisfaction, and appointment scheduling.

Position Information

This is a full‑time, non‑exempt position. Your typical schedule will be an average of 40‑45 hours per week, 5 days a week with Saturdays required.

Pay is a Base Hourly plus Commission structure - Including a 90 Day Pay Guarantee:

• Month 1 – $4,500 – total compensation
• Month 2 – $4,000 – total compensation
• Month 3 – $4,000 – total compensation

Why Join Us

• Be part of an exciting, fast‑paced industry with endless growth potential.
• Work in a collaborative and supportive environment where your contributions matter.
• Enjoy a competitive salary, benefits package, and opportunities for career advancement.
• Help shape the future of customer experience in the automotive industry.

Ready to jump start your career with a team that has an 80‑year legacy in valuing customer service excellence and innovation? Join us as an Automotive BDC Representative and apply today to take the first step toward a rewarding future with us.

We encourage you to apply even if you have no current automotive industry experience and look forward to hearing from you!

EEO Statement

Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or nonuse of lawful products off the employer’s premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.