Service Advisor

Sommer's Automotive; Mequon (WI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer match

Profit sharing

Hiring bonus

Job summary

Sommer’s Automotive in Mequon, WI is seeking an Automotive Service Advisor to join our team. You will greet customers, document vehicle information, and provide clear repair estimates while guiding them on maintenance options.

No prior automotive experience is required. Join a team that values customer satisfaction, offers competitive pay and benefits, and supports growth in a fast-paced Subaru-branded service environment.

Responsibilities

• Greet customers and listen to vehicle concerns and needs.
• Manage service appointments and document customer information accurately.
• Provide clear repair and service cost estimates based on customer needs.
• Advise on necessary repairs, maintenance, and product recommendations.
• Act as liaison between customers and technicians to ensure clear communication.
• Follow up on vehicle status and communication with customers.
• Maintain a clean, professional service area and environment.
• Handle inquiries and concerns in a timely, professional manner.
• Set and achieve targeted sales goals.
• Uphold high standards of customer satisfaction to drive repeat business and referrals.

Job description

Join Our Dynamic Team as an Automotive Service Advisor!

Are you passionate about customer service and eager to work in an exciting and ever-evolving industry? We're looking for a dedicated and enthusiastic Automotive Service Advisor to join our team here at Sommer’s Automotive in Mequon and help deliver outstanding service to our valued customers.

If you're ready to take your career to the next level, we want to hear from you! No automotive experience necessary to succeed in this role. Plus, you will be a part of the #1 brand in the industry – Subaru!

What We Offer:

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package includes:
  • Pay Range: Average annual compensation ranges between $65,000 to $105,000 per year.
  • Full Health Insurance package including Medical, Dental, and Vision
  • Employer paid for Short-term Disability and Basic Life Policies
  • Additional Voluntary Long-term Disability and Supplemental Life Available
  • 401K Retirement Plan with an excellent employer match
  • Additional Retirement Plan Profit Sharing

$2,000 hiring bonus for qualified candidates

Job Responsibilities:

• Greet customers and listen attentively to their vehicle concerns and needs.
• Manage and prepare for service appointments and ensure accurate documentation of customer information.
• Provide clear estimates of repair and service costs based on customer needs.
• Advise customers on necessary repairs, routine maintenance, and product recommendations.
• Act as a liaison between customers and technicians, ensuring seamless communication.
• Manage appointment follow-up communication with customers on vehicle status.
• Maintain a clean and organized service area, ensuring a professional environment.
• Handle customer inquiries and concerns in a professional and timely manner.
• Sets and achieves targeted sales goals.
• Uphold the highest standards of customer satisfaction, ensuring repeat business and referrals.

Position Information:

This is a full-time, exempt-status position. Your typical schedule will be Monday – Friday, with rotating Saturdays.

Why Join Us?

• Be part of an exciting and rapidly growing industry.
• Work in a supportive and fast-paced environment where your contributions are valued.
• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.

EEO Statement: Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or nonuse of lawful products off the employers premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.