Service BDC Pro - High-Volume Appointment Setter

Group 1 Automotive; Columbus (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Attractive Commission Structure

Career Growth

Full Benefits

Employee discounts on vehicle purchases

Job summary

Group 1 Automotive is seeking a Service BDC Agent in Columbus, Georgia. This role involves managing inbound and outbound service inquiries, setting appointments, and maintaining high levels of customer interaction. Ideal candidates are tech-savvy, have strong communication skills, and thrive in a fast-paced environment. The position offers a competitive pay structure, benefits including medical, dental, and a clear pathway for career growth. Join a supportive team that values integrity and teamwork.

Qualifications

• Previous experience in a call center, dealership, or high-volume customer service role is highly preferred.
• Skilled in using CRM software, Microsoft Office, and Xtime.
• Elite phone etiquette and the ability to follow professional scripts while remaining personable.

Responsibilities

• Respond to all service inquiries and website leads within minutes.
• Manage high-volume inbound/outbound calls to schedule vehicle maintenance.
• Conduct 160+ daily outbound touches for service reminders and follow-ups.

Skills

Communication

Tech Savvy

Resilience

Customer Service

Tools

CRM software

Microsoft Office

Xtime

Job description

Group 1 Automotive is seeking a Service BDC Agent in Columbus, Georgia. This role involves managing inbound and outbound service inquiries, setting appointments, and maintaining high levels of customer interaction. Ideal candidates are tech-savvy, have strong communication skills, and thrive in a fast-paced environment. The position offers a competitive pay structure, benefits including medical, dental, and a clear pathway for career growth. Join a supportive team that values integrity and teamwork.