Service BDC Manager: Drive Appointments & Experience

New Country Motor Car Group; West Palm Beach (FL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive Pay

Performance-Based Bonuses

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan

Short- and Long-Term Disability

PTO & Sick Leave

Paid Training & Professional Development

Employee Discounts

Job summary

New Country Motor Car Group in West Palm Beach is seeking a Service Business Development Manager to lead their Service BDC team. This pivotal role focuses on improving appointment growth, customer retention, and overall experience. Candidates should have proven leadership skills, a strong understanding of automotive operations, and exceptional communication abilities.

The position offers rich benefits, including competitive pay, performance-based bonuses, and various insurance options. Join a family-owned company committed to employee growth and diversity in a dynamic work environment.

Qualifications

• 5+ years of experience in automotive service operations, BDC management, or fixed operations.
• Strong leadership capabilities to motivate and build trust.
• Experience in developing, implementing scalable processes.

Responsibilities

• Lead and develop the BDC team to drive growth and customer satisfaction.
• Establish KPIs and conduct regular performance reviews.
• Manage outbound and inbound lead generation strategies.

Skills

Proven experience in automotive service operations

Proven leadership skills

Strong understanding of automotive maintenance schedules

Exceptional communication skills

Time management and multitasking skills

Proficient technology skills with CRM and DMS

Job description

New Country Motor Car Group in West Palm Beach is seeking a Service Business Development Manager to lead their Service BDC team. This pivotal role focuses on improving appointment growth, customer retention, and overall experience. Candidates should have proven leadership skills, a strong understanding of automotive operations, and exceptional communication abilities.

The position offers rich benefits, including competitive pay, performance-based bonuses, and various insurance options. Join a family-owned company committed to employee growth and diversity in a dynamic work environment.