BDC Call Center Agent

New Country Motor Car Group; West Palm Beach (FL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K

Accrued Vacation & Sick Time

Bonus program

Job summary

Mercedes-Benz of Palm Beach is seeking a Customer Care Specialist for our West Palm Beach, FL call center. The role trains on the job and prefers prior call center experience, but will consider motivated newcomers who can deliver friendly, professional service.

The BDC team will handle outbound and inbound calls, schedule service appointments, and provide a top-notch customer experience. A 5-day work week with competitive benefits supports growth and stability.

Qualifications

• 5-day work week, only one Saturday every three weeks (per schedule)
• Strong customer service skills and ability to communicate persuasively
• Excellent computer/Office skills and ability to multitask

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager to schedule service appointments
• Complete outbound phone calls as assigned by the BDC Manager
• Answer inbound phone calls
• Stay informed about service updates, recalls and service requirements
• Maintain a business casual appearance

Skills

Customer service

Communication skills

Multitasking

Phone presence

Scheduling/appointment setting

Tools

MS Office

CRM software

Job description

New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

• $16 base per hour, plus bonus!
• Family Owned and Operated
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager to schedule service appointments
• Complete outbound phone calls as assigned by the BDC Manager
• Answer inbound phone calls
• Stay informed about service updates, recalls and service requirements
• Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

• 5-day work week, only one Saturday every three weeks!
• Mathematical skills to calculate figures and amounts such as discounts and pricing
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
• Clean driving record & valid driver’s license
• Great customer service skills & motivation to be successful
• Able to multitask
• Able to communicate persuasively with customers to set appointments
• Excellent computer skills required
• Excellent phone presence
• Automotive experience helpful but not required
• Great communication skills
• 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.