Service BDC Manager: Drive Appointments & Experience

New Country Motor Car Group; North Palm Beach (FL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive Pay

Performance-Based Bonuses

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan

Short- and Long-Term Disability

PTO & Sick Leave

Paid Training & Professional Development

Employee Discounts

Job summary

New Country Motor Car Group is looking for a Service Business Development Manager in North Palm Beach, Florida. This role involves leading the BDC team to enhance service department appointment growth and customer satisfaction.

Candidates should have proven leadership skills, a strong background in automotive service, and excellent communication abilities. This position offers competitive pay, performance bonuses, and comprehensive benefits.

Qualifications

• Proven experience in automotive service operations or BDC management.
• Solid experience in leading a service BDC team in an automotive dealership.
• Strong understanding of automotive maintenance schedules and repair processes.

Responsibilities

• Lead and develop the BDC team to drive appointment growth.
• Establish and monitor key performance indicators (KPIs).
• Analyze data for improving lead generation and conversion.

Skills

Leadership skills

Communication skills

Time management

CRM technology skills

Tools

CRM and DMS software

Job description

New Country Motor Car Group is looking for a Service Business Development Manager in North Palm Beach, Florida. This role involves leading the BDC team to enhance service department appointment growth and customer satisfaction.

Candidates should have proven leadership skills, a strong background in automotive service, and excellent communication abilities. This position offers competitive pay, performance bonuses, and comprehensive benefits.