Service BDC Manager

Young Subaru; Ogden (UT); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Automotive Group is seeking an experienced BDC Manager in our Service department in Ogden, Utah, to lead customer engagement operations and drive appointment growth. This role emphasizes coaching, accountability, and operation excellence within a fast-paced dealership environment.

The ideal leader will optimize communication strategies across phone, text, and email, oversee CRM-based performance, and collaborate with service leadership to improve workflows and customer experiences.

Qualifications

• Experience managing automotive BDC or service departments.
• Proven ability to train and coach teams.
• Strong communication across phone, text, email, and in-person interactions.
• Background in improving appointment scheduling and customer retention.

Responsibilities

• Lead and manage daily Service BDC operations to ensure strong team performance and an exceptional customer experience
• Train, coach, and develop BDC team members while maintaining accountability to performance goals
• Oversee inbound and outbound customer communication, including appointment scheduling through phone, text, and email channels
• Monitor department productivity, call quality, and customer interactions to improve efficiency and service retention
• Partner with service department leadership to align processes, improve workflow, and drive overall department success
• Foster a positive, team-oriented environment focused on customer satisfaction, growth, and continuous improvement

Skills

BDC management

Leadership

Customer service

CRM proficiency

Team coaching

Tools

CRM systems

Dealership software

Job description

The Young Automotive Group is Growing Again! actively seeking an experienced and motivated BDC Manager in our Service department to lead our customer engagement operations. If you are passionate about leadership, customer retention, and optimizing service department performance, this is an exciting opportunity to grow your career with a respected, family-owned organization. We are looking for a proven leader who can drive service appointment growth, manage customer communication strategies, develop high-performing teams, and ensure exceptional customer experiences throughout every stage of the service process. This role is ideal for someone who thrives in a fast-paced dealership environment and is committed to operational excellence, accountability, and team success. We are a large organization that still operates with a family-owned, people-first culture, offering real career growth and long-term opportunities. Full-time employees enjoy excellent benefits, including access to on-site medical options, as well as employee pricing and family discounts across all Young Automotive Group products. We've been recognized as a "Top Workplace" and "Best Company to Work For" in Utah and Idaho for several years and counting and we're just getting started.

Benefits:

• 401k Retirement Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Paid Time Off (Up to 3 weeks per year)

Responsibilities:

• Lead and manage daily Service BDC operations to ensure strong team performance and an exceptional customer experience
• Train, coach, and develop BDC team members while maintaining accountability to performance goals
• Oversee inbound and outbound customer communication, including appointment scheduling through phone, text, and email channels
• Monitor department productivity, call quality, and customer interactions to improve efficiency and service retention
• Partner with service department leadership to align processes, improve workflow, and drive overall department success
• Foster a positive, team-oriented environment focused on customer satisfaction, growth, and continuous improvement

Qualifications:

• Previous automotive BDC, service department, or customer service management experience required
• Strong leadership skills with experience managing, coaching, and motivating teams
• Knowledge of dealership service operations, appointment scheduling, and customer retention strategies
• Excellent communication skills across phone, email, text, and in-person interactions
• Experience with CRM systems, dealership software, and performance tracking tools
• Strong organizational skills with the ability to manage multiple priorities effectively
• Proven ability to analyze performance metrics and implement successful process improvements
• Customer-focused mindset with strong problem-solving and conflict resolution abilities
• Stable work history with strong professional references
• Valid driver’s license and clean driving record
• Ability to pass background check and drug screening

Young Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.