Service BDC Lead: Coaching & Appointment Growth

Grand Island; Grand Island (NE); Sur place; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive Hourly Pay Based on Growth

Performance-Based Bonus Opportunities

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Employee Discounts on Vehicles, Parts,

Service

Paid Training and Development

Career Advancement Opportunities

Supportive Team Environment

Résumé du poste

Grand Island Motor Company is seeking a Service BDC Lead to guide customer communication and appointment-setting within the dealership.

As a working leader, you will coach the BDC team, manage inquiries across phone, email, text, and online channels, and help improve processes and performance.

This role offers competitive hourly pay based on experience, plus bonus opportunities and comprehensive benefits.

Qualifications

• Experience in an automotive dealership BDC, call center, customer service, appointment-setting, or similar role preferred.
• Previous leadership, training, or team lead experience preferred.
• Automotive dealership experience strongly preferred.

Responsabilités

• Assist with the day-to-day operations and workflow of the dealership's Service BDC.
• Serve as a working lead by handling inbound and outbound customer communication alongside the Service BDC team.
• Respond to customer inquiries via phone, email, text, and online channels.
• Schedule service appointments and ensure timely follow-up.
• Monitor leads, calls, and appointment activity to ensure processes are followed.
• Coach and support BDC team members on phone skills and dealership processes.
• Assist with onboarding and training new BDC employees.
• Provide feedback and identify opportunities for improvement.

Connaissances

Leadership

Coaching

Communication

Organization

Time management

CRM skills

Customer service

Multitasking

Team motivation

Problem solving

Outils

CRM software

Dealer management systems

Description du poste

Grand Island Motor Company is seeking a Service BDC Lead to guide customer communication and appointment-setting within the dealership.

As a working leader, you will coach the BDC team, manage inquiries across phone, email, text, and online channels, and help improve processes and performance.

This role offers competitive hourly pay based on experience, plus bonus opportunities and comprehensive benefits.