Service BDC Lead: Team Leader for Appointments

Grand Island GMC; Grand Island (NE); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay based on经验

Bonus opportunities

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Employee Discounts on Vehicles, Parts,

Paid Training and Development

Career Advancement Opportunities

Supportive Team Environment

Job summary

Grand Island Motor Company is seeking an organized, motivated, and customer-focused Service BDC Lead to help lead our dealership’s communication and appointment-setting efforts. This role offers leadership opportunities and a chance to guide daily BDC performance in a fast-paced environment.

The ideal candidate has strong BDC or customer service experience, excellent communication skills, and the ability to coach others. Automotive knowledge is helpful and a valid driver’s license is required.

Qualifications

• Experience in automotive dealership BDC or customer service.
• Leadership or team lead experience.
• Automotive dealership experience strongly preferred.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Assist with day-to-day operations of the Service BDC.
• Serve as a working lead handling inbound/outbound communication.
• Respond to inquiries via phone, email, text and online channels.
• Schedule service appointments and ensure timely follow-up.
• Monitor leads, calls, and appointment scheduling per processes.
• Coach BDC team members on skills and dealership procedures.

Skills

Customer service

Leadership

Communication

Coaching

CRM usage

Tools

CRM software

Dealership software

Job description

Grand Island Motor Company is seeking an organized, motivated, and customer-focused Service BDC Lead to help lead our dealership’s communication and appointment-setting efforts. This role offers leadership opportunities and a chance to guide daily BDC performance in a fast-paced environment.

The ideal candidate has strong BDC or customer service experience, excellent communication skills, and the ability to coach others. Automotive knowledge is helpful and a valid driver’s license is required.