BDC Agent: Service Scheduler & Customer Care

Vandergriff Chevrolet; Arlington (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Paid training provided

Career advancement from within

Employee discounts and benefits

Job summary

Vandergriff Chevrolet in Arlington, TX is seeking a customer-focused BDC Agent/Cashier to help schedule service appointments, assist customers at checkout, and handle incoming calls. No automotive experience required; paid training provided and opportunities for advancement.

You’ll maintain customer records, process payments accurately, and support the Service Department with admin tasks while delivering an exceptional customer experience every day.

Qualifications

• Excellent communication and customer service skills.
• Strong phone etiquette.
• Ability to multitask in a fast-paced environment.
• Basic computer skills.
• Reliable and professional demeanor.
• Customer service, cashier, call center, or dealership experience is a plus, but not required.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Schedule, confirm, and manage service appointments.
• Make outbound follow-up calls to customers.
• Check service customers out and process payments accurately.
• Maintain customer records and appointment information.
• Support the Service Department with administrative tasks.
• Deliver an exceptional customer experience every day.

Skills

Communication skills

Customer service

Phone etiquette

Multitasking

Basic computer skills

Professional demeanor

Call center experience

Dealership exposure

Job description

Vandergriff Chevrolet in Arlington, TX is seeking a customer-focused BDC Agent/Cashier to help schedule service appointments, assist customers at checkout, and handle incoming calls. No automotive experience required; paid training provided and opportunities for advancement.

You’ll maintain customer records, process payments accurately, and support the Service Department with admin tasks while delivering an exceptional customer experience every day.