Service BDC Call Center Agent

Cool Springs International, LLC; Franklin (TN); On-site; USD 23,419 - 26,863; Full time

Benefits offered by this job

401(k) Savings Plan with Employer-Match

Medical Insurance

Dental Plan

Vision Plan

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Vacation

5-Day Work Week

Job summary

A local automotive dealership in Franklin, Tennessee, is seeking a Service BDC Call Center Agent to provide exceptional customer service in a fast-paced environment. The ideal candidate will be well-spoken, solution-oriented, and focused on customer satisfaction. This full-time position offers a base pay of $17/hour plus commissions and a guaranteed minimum of $19.50/hour, along with comprehensive benefits including medical, dental, and 401(k).

Responsibilities

• Answers incoming calls promptly and professionally.
• Obtains customer and vehicle information.
• Creates appointments for vehicle maintenance, service and recalls.
• Makes outbound calls to follow-up on recent service and schedule next appointments.

Skills

Positive attitude

Well-spoken with previous call center/receptionist experience

Proficiency with computers

Able to multi-task

Solution-oriented problem solver

Customer Satisfaction focused

Job description

Overview

Join to apply for the Service BDC Call Center Agent role at Cool Springs International, LLC.

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.

Summary

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Answers incoming calls promptly and professionally
• Obtains customer and vehicle information
• Creates appointments for vehicle maintenance, service and recalls
• Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications

• Positive attitude
• Well-spoken with previous call center/receptionist experience
• Proficiency with computers
• Must be able to multi-task
• Must be a solution-oriented problem solver
• Customer Satisfaction focused

What We Offer

• Base pay range: $19.50/hr - $19.50/hr
• Base pay: $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
• 401(k) Savings Plan with Employer-Match
• Medical Insurance
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Vacation
• 5-Day Work Week
• Locally Owned
• We promote from within

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing

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