Service Advisor

Cool Springs International, LLC; Franklin (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) Savings Plan with Employer-Match

Medical Insurance

Dental Plan

Vision Plan

Paid Vacation

5-Day Work Week

Job summary

A local automotive service company in Franklin is seeking an experienced Service Advisor to provide exceptional customer service in a fast-paced environment. Responsibilities include greeting customers, obtaining vehicle information, and preparing cost estimates for services. The ideal candidate will have at least 1 year of relevant experience and possess good organizational skills. This is a full-time entry-level position with benefits including a 401(k) plan and medical insurance.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Customer Satisfaction Index focused.

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance based on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Explains all completed work and charges to customers.

Skills

Customer service

Automobile knowledge

Organizational skills

Positive attitude

High volume mentality

Job description

Join to apply for the Service Advisor role at Cool Springs International, LLC.

Toyota of Cool Springs is seeking an organized and detailed Service Advisor.

Description

Toyota of Cool Springs is seeking an organized and detailed Service Advisor.

Summary

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• Customer Satisfaction Index focused

What We Offer

• 401(k) Savings Plan with Employer-Match
• Medical Insurance
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Vacation
• 5-Day Work Week
• Locally Owned
• We promote from within

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing